Decision search
Your search has 86 results
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Bracknell Forest Council (21 011 160)
Statement Not upheld Child protection 30-Mar-2022
Summary: We have discontinued our investigation of this complaint, about the Council’s decision to remove two children from a foster care placement. This is because the Council has investigated the complaint thoroughly under its own procedure, and we are satisfied there is nothing of substance we could add to its conclusions.
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Bracknell Forest Council (21 010 249)
Statement Upheld Noise 14-Mar-2022
Summary: The complainant said the Council failed to investigate a noise nuisance correctly which caused her distress. She said the noise from her neighbour’s flat affected her health. She also complained about the way the Council dealt with her complaint. We found fault only with the way the Council handled this complaint. We have made recommendations.
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Bracknell Forest Council (20 013 496)
Statement Upheld Other 09-Mar-2022
Summary: Ms X complains the Council failed to complete the recommendations made at stage two and three of the children statutory complaint procedure. Ms X said this caused her significant distress. We find some fault with the Council for the delays in completing some of the recommendations. We have made some recommendations for the Council to remedy the injustice caused.
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Bracknell Forest Council (21 015 453)
Statement Closed after initial enquiries Other 10-Feb-2022
Summary: We will not investigate this complaint that the Council wrongly shared Mr X’s personal information with third parties as this is a matter for the Information Commissioner’s Office.
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Bracknell Forest Council (21 011 617)
Statement Upheld Special educational needs 10-Feb-2022
Summary: The complainant said the Council significantly delayed issuing her son’s Educational and Health Care Plan (EHCP) and failed to communicate with her throughout the process. The Council has accepted it was at fault and has agreed to remedy the injustice.
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Bracknell Forest Council (21 003 422)
Statement Upheld Planning applications 26-Jan-2022
Summary: Mr C said the Council was at fault for underestimating the impact on his property of an extension on his neighbour’s house. He also said it wrongly accepted his neighbour’s application to amend a planning application using the wrong legislation. The Council was at fault for accepting an application to amend the plans using the wrong legislation. This caused Mr C injustice as he was put to time and trouble researching the law. However, the Council was not at fault for its consideration of the impact of the extension. The Council has agreed to pay Mr C a sum in recognition of the injustice caused.
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Bracknell Forest Council (21 014 544)
Statement Closed after initial enquiries Other 25-Jan-2022
Summary: We cannot investigate this complaint about the content of a court report or the Council’s refusal to take a complaint about it.
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Bracknell Forest Council (21 012 793)
Statement Closed after initial enquiries Other 12-Jan-2022
Summary: We will not investigate this complaint about the Council’s decision not to tarmac over a small grass verge. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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Bracknell Forest Council (21 009 132)
Statement Closed after initial enquiries Disabled facilities grants 29-Nov-2021
Summary: We will not investigate this complaint about how the Council dealt with a Disabled Facilities Grant. This is because the events happened too long ago, and I see no good reason why the complaint could not have been made sooner.
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Bracknell Forest Council (21 000 758)
Statement Upheld Planning applications 29-Nov-2021
Summary: Mr X complained the Council failed to properly deal with planning applications by his neighbour and failed to properly respond to reports of noise and parking issues. We found there was some fault in the consideration of noise reports. The Council apologised for this. We found no fault in the decisions on Mr X’s neighbour’s planning applications.