Decision search
Your search has 86 results
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Bracknell Forest Council (22 003 230)
Statement Upheld Special educational needs 09-Dec-2022
Summary: The complainant (Mrs X) said the Council’s failed to follow due process when reviewing her son’s (Y) Education, Health and Care Plan (EHCP). She also said the Council failed to provide Y with full-time education, consistently deliver special educational provisions (SEP) identified in his EHCP, make payments to Y’s tutors as agreed and effectively communicate with the parents. I found fault with all aspects of Mrs X’s complaint. The Council agreed to pay the outstanding invoices for the ABA tutoring, continue funding his ABA tutoring until Mrs X’s appeal is resolved by the Tribunal and make a distress payment for Mrs X. It also agreed to complete some service improvements.
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Bracknell Forest Council (22 010 522)
Statement Closed after initial enquiries Council tax 01-Dec-2022
Summary: We will not investigate this complaint about the Council’s administration of Mrs X’s council tax accounts. There is insufficient evidence of fault which would warrant an investigation.
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Bracknell Forest Council (21 015 118)
Statement Upheld Special educational needs 24-Nov-2022
Summary: Ms X complained that the Council failed to notify her within statutory timeframes about its intention to amend her son’s Education, Health and Care (EHC) plan, failed to issue the final EHC plan within timeframes, and delayed handling her complaint. Ms X said this denied her a right to appeal the EHC plan, cost her time and trouble, and caused unnecessary distress, inconvenience, and uncertainty. We find the Council at fault, and find the faults caused Ms X injustice. The Council has agreed to make a payment to Ms X to remedy the injustice caused. We are satisfied the Council has apologised and made improvements to its service.
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Bracknell Forest Council (21 018 119)
Statement Upheld Special educational needs 09-Nov-2022
Summary: Ms X complained the Council failed to provide the provision set out in her son’s Education, Health and Care plan, and it failed to address all of her complaint. Ms X said this had a disproportionate impact on her son’s physical wellbeing due to the nature of his conditions. She said it also caused unnecessary distress and uncertainty. We find the Council at fault, and this fault caused Ms X and her son injustice. The Council has agreed to apologise to Ms X and make a payment to her to reflect the injustice caused.
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Bracknell Forest Council (22 008 246)
Statement Closed after initial enquiries Council tax 06-Oct-2022
Summary: We will not investigate this complaint about the Council illegally going through Mr X’s accounts without proper consent or authorisation. This is because the complaint is late and there are no good reasons for why Mr X could not have complained earlier.
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Bracknell Forest Council (22 008 255)
Statement Closed after initial enquiries Council tax 04-Oct-2022
Summary: We cannot investigate this complaint about the adult social care precept element of Mr X’s council tax bill. The precept level impacts all or most of the people in the Council’s area and such complaints are out of our legal remit.
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Bracknell Forest Council (21 018 861)
Statement Not upheld Assessment and care plan 17-Aug-2022
Summary: Mrs X complains about the assessment and care provided to Mr Y and the subsequent charges for this. We have ended our investigation into this complaint because Mrs X is not an authorised representative of the person affected by the Council’s actions.
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Bracknell Forest Council (21 017 059)
Statement Upheld Special educational needs 03-Aug-2022
Summary: The Council was at fault for failing to provide Y with the provision in his Education, Health and Care Plan, causing him to fall behind his peers, The Council was also at fault for charging Mr X school transport fees and for how it handled Mr X’s complaint. This caused injustice to Y and Mr X, however we are satisfied the Council offered a suitable remedy for the injustice caused.
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Bracknell Forest Council (22 002 529)
Statement Closed after initial enquiries Licensing 09-Jun-2022
Summary: We will not investigate this complaint about taxi licensing. This is because there is not enough evidence of fault to justify investigating.
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Bracknell Forest Council (22 000 244)
Statement Closed after initial enquiries Child protection 30-May-2022
Summary: We will not investigate this complaint about the Council’s refusal to allow Miss B the opportunity to appeal about the content of an assessment. This is because investigation would not achieve the outcome she is seeking.