Decision search
Your search has 87 results
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Bracknell Forest Council (23 012 982)
Statement Closed after initial enquiries Planning applications 07-Mar-2024
Summary: We will not investigate this complaint about planning permission or enforcement because there is no evidence of fault by the Council.
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Bracknell Forest Council (23 016 320)
Statement Closed after initial enquiries Refuse and recycling 28-Feb-2024
Summary: We will not investigate this complaint about information contained in a letter the Council’s Chief Executive sent to Mr X. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Bracknell Forest Council (23 005 515)
Statement Not upheld Assessment and care plan 21-Feb-2024
Summary: There is no fault by the Council in reducing Mr X’s personal budget because the Council carried out an assessment before doing so and reviewed the care and support plan six weeks after the reduction. This is in line with law and guidance. An officer’s conduct in a meeting was appropriate and the Council made reasonable adjustments to the reporting requirements for direct payments. The Council did not stop Mr X’s direct payment.
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Bracknell Forest Council (23 017 806)
Statement Closed after initial enquiries Council tax 15-Feb-2024
Summary: We will not investigate this complaint about the Council’s alleged failure to charge Miss X council tax for approximately two years before providing her with a backdated bill. This is because Miss X has right of appeal to the Valuation Tribunal and it would be reasonable for her to use it.
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Bracknell Forest Council (23 015 338)
Statement Closed after initial enquiries Other 14-Feb-2024
Summary: We will not investigate Miss X’s complaint the Council is responsible for damp occurring in her property. That is because Miss X’s complaint is best dealt with through insurance, or the courts.
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Bracknell Forest Council (23 010 793)
Statement Upheld Special educational needs 21-Dec-2023
Summary: We will not investigate this complaint about the Council’s failure to arrange Education Health and Care Plan provision because it has agreed a proportionate remedy.
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Bracknell Forest Council (22 018 140)
Statement Upheld Alternative provision 29-Nov-2023
Summary: Mrs X complained the Council failed to arrange suitable alternative education for her son, Y, when he could no longer attend school. There was fault in how the Council failed to consider Mrs X’s request for alternative education for Y, failed to respond to her complaints and how it wrote to Y’s GP. This caused Y to miss some education, costs for Mrs X and significant distress, time and trouble to Mrs X and Y. The Council agreed to apologise, pay a financial remedy and review how it manages alternative educational provision and special educational needs complaints.
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Bracknell Forest Council (23 011 850)
Statement Closed after initial enquiries Leisure and culture 28-Nov-2023
Summary: We will not investigate Ms X’s complaint that the Council’s actions and negligence led to her father’s death. We cannot give Ms X the outcome she wants and there are other bodies better placed to consider her complaint.
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Bracknell Forest Council (23 008 514)
Statement Closed after initial enquiries Refuse and recycling 21-Nov-2023
Summary: We will not investigate this complaint about the Council’s booking system for its waste recycling centre as this is best dealt with by the Information Commissioner’s Office.
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Bracknell Forest Council (23 004 376)
Statement Upheld Special educational needs 02-Nov-2023
Summary: Ms X complained about the Council’s actions in relation to her child’s, Y, Education, Health and Care Plan (EHC Plan). The Council was at fault. It failed to send Ms X a decision letter following the annual review meeting and then delayed issuing the final EHC Plan. This caused Ms X distress, frustration and uncertainty. The Council has already apologised to Ms X and offered her a symbolic payment. It has also made service improvements to prevent a recurrence of fault. This was appropriate.