Decision search
Your search has 421 results
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Suffolk County Council (22 009 622)
Statement Not upheld Charging 08-May-2023
Summary: Miss X complained about how the Council handled her mother’s financial assessment. She said this led to the Council’s conclusion that Miss X had deliberately deprived her mother of assets to avoid contributing to care fees. There was no fault with the Council’s actions which were in line with legislation.
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Suffolk County Council (22 012 561)
Statement Upheld Disabled facilities grants 02-May-2023
Summary: We have found fault as there was a delay in the Council’s assessment of Mr B’s eligibility for adaptations to his property. The Council has agreed to apologise to Mr B and pay him £250.
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Suffolk County Council (22 009 797)
Statement Upheld Special educational needs 27-Apr-2023
Summary: Mr D complained the Council failed to provide his son’s educational provision as set out in his Education, Health and Care Plan, and about how it handled his complaints. The Council agreed it failed to provide some education and provision for Mr D’s son and failed to respond to his complaint as set out in its Policy. We found some further fault by the Council and its offer was not enough to remedy the injustice the Council caused Mr D and his son. The Council agreed to apologise and make payment to Mr D remedy the injustice its faults caused.
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Suffolk County Council (21 018 179)
Statement Upheld Special educational needs 27-Apr-2023
Summary: Mr X complains the Council has failed to provide his son, Y, with the provision outlined in his Education, Health and Care plan. The Council has acknowledged it was at fault in securing the speech and language and occupational therapy. The Council has accepted our recommendations to remedy the injustice to Mr X and Y.
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Suffolk County Council (22 016 994)
Statement Closed after initial enquiries Child protection 17-Apr-2023
Summary: We will not investigate this complaint about child protection. There is not enough evidence of fault in the Council’s actions to warrant investigation. Mrs X also has a right to go to court it would be reasonable to use should contact or residency arrangements for her child be in dispute.
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Suffolk County Council (22 011 208)
Statement Upheld Alternative provision 16-Apr-2023
Summary: Ms X complains that the Council failed to put in place alternative education for her son, C, when he was out of education and delayed in backdating his personal budget. We found the Council was at fault in that it delayed in completing an education, health and care needs assessment for C and in issuing a draft education, health and care plan. It also failed to put in place alternative provision between September and November 2022. However, the Council has provided a satisfactory remedy for the injustice caused.
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Suffolk County Council (21 017 023)
Statement Upheld Special educational needs 16-Apr-2023
Summary: The Council was at fault for not providing Y with education in line with his Education, Health and Care plan from September 2021 to 21 February 2022. The Council has agreed to remedy to our recommendations to remedy the injustice caused by the fault.
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Suffolk County Council (21 018 600)
Statement Upheld Special educational needs 16-Apr-2023
Summary: Mrs X complains the Council failed to arrange an annual review of her son’s Education, Health and Care (EHC) plan. The evidence shows the Council delayed arranging the annual review by 20 weeks. This is fault. The Council has agreed to our recommendations to remedy the injustice caused by the faults.
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Suffolk County Council (22 001 487)
Statement Upheld Special educational needs 16-Apr-2023
Summary: Mrs B complained about delays and failures in assessing her son C’s special educational needs, providing him with suitable full-time education, arranging the special provision in his Education, Health and Care Plan, and issuing a final plan after a review. On the evidence available we found fault in the Council’s actions. We have asked the Council to pay Mrs B £2400 for the benefit of C’s education, £500 for her time and trouble, £295 for a private report she obtained and to provide evidence of how the major review of its service is progressing in terms of adherence to statutory timescales.
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Suffolk County Council (22 017 213)
Statement Closed after initial enquiries Safeguarding 11-Apr-2023
Summary: We will not investigate this complaint about lack of response to emails sent to the Council because it does not cause Ms B significant injustice to warrant an Ombudsman investigation.