Decision search
Your search has 421 results
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Suffolk County Council (23 003 085)
Statement Closed after initial enquiries Alternative provision 05-Jul-2023
Summary: We will not investigate this complaint that the Council has failed to ensure the complainant’s daughter can access education and failed to identify a specialist placement appropriate for her needs. This is because it is unlikely we would seek to add anything significant to the remedy the Council has already offered.
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Suffolk County Council (22 015 693)
Statement Upheld Charging 02-Jul-2023
Summary: There were delays and errors in the way the Council handled the accrual of debt for Mrs A’s late mother Mrs X. The Council has apologised to Mrs A and taken some steps to improve services but should go further to recognise the distress she was caused.
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Suffolk County Council (22 005 559)
Statement Upheld Alternative provision 02-Jul-2023
Summary: Mrs X complained the Council failed to provide her son (Y) who has special educational needs with education or suitable alternative provision when he was unable to attend school due to ill health. We find the Council at fault as it did not act sooner to arrange alternative provision for Y and review the matter. The Council should apologise to Mrs X and make payments to reflect Y’s missed education and uncertainty and frustration caused. The Council should also make service improvements to prevent recurrence.
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Suffolk County Council (22 016 014)
Statement Upheld Special educational needs 11-Jun-2023
Summary: Mrs D is making a complaint for her son (Mr P) who has special educational needs. Mrs D says the Council failed to support Mr P by meeting the identified provision in his Education and Health Care Plan (EHCP) which it must provide. She adds the Council’s handling of her concerns has been inadequate. We found the Council was at fault for a delay in providing the needed EHCP provision. The Council’s communication with Mrs D was not satisfactory as it failed to keep her updated and address her legitimate concerns. These failings caused an injustice and the Council has agreed to our recommendations to put this right.
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Suffolk County Council (22 010 615)
Statement Upheld Charging 06-Jun-2023
Summary: Mr X complained the Council failed to notify him that he would be responsible for the full cost of residential care after 30 September 2021 meaning he incurred considerable costs. There is no evidence of fault by the Council other than its failure to keep full and clear records to show exactly what information it provided.
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Suffolk County Council (22 013 840)
Statement Upheld Alternative provision 05-Jun-2023
Summary: The complainant (Ms X) said the Council failed to provide her son (Y) with suitable alternative education since he stopped attending school, failed to deliver all special educational provisions (SEP) included in his Education Health and Care Plan (EHCP), delayed issuing Y’s EHCP following reassessment of his Education Health and Care (EHC) needs and failed during consideration of Ms X’s Personal Budget request. We found fault with the Council in all areas of Ms X’s complaint. This fault caused injustice to Y and Ms X. The Council agreed to apologise, review the educational provision offered to Y, re-consider Ms X’s request for Personal Budget, make payments for the loss of Y’s education and Ms X’s distress and introduce an information leaflet to be sent when responding to requests for Personal Budget.
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Suffolk County Council (22 007 108)
Statement Upheld Other 25-May-2023
Summary: Miss F complained the Council has failed to provide adequate respite provision for her son who is a child in need. She also says the Council significantly delayed responding to her complaint and it has failed to provide an appropriate remedy for her and her son’s injustice. We find fault with how the Council dealt with the respite provision and for its delays in responding to Miss F’s complaint. The Council apologised to Miss F and offered her a suitable financial remedy. This is a sufficient for her and her son’s personal injustice. The Council agreed to implement service improvements when it considered Miss F’s complaint, which it has agreed to evidence. It has also agreed to our further recommendation to make another service improvement to address the significant delays during the statutory complaints procedure.
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Suffolk County Council (22 007 761)
Statement Upheld Other 24-May-2023
Summary: Miss X complained about the remedy offered by the Council after it upheld some of her complaints about the way its children’s services team imposed a child protection plan. The Council was at fault for failing to properly consider Miss X’s circumstances when it offered a remedy payment for distress. The Council agreed to offer an improved remedy payment.
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Suffolk County Council (22 011 419)
Statement Upheld Special educational needs 21-May-2023
Summary: The Council delayed identifying a suitable specialist school placement for Mrs B’s son which affected the provision he could receive, delayed issuing a final education, health and care plan following a review and failed to keep Mrs B up-to-date with what was happening. An apology, payment to Mrs B and reminder to officers is satisfactory remedy.
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Suffolk County Council (23 000 874)
Statement Closed after initial enquiries Special educational needs 17-May-2023
Summary: We cannot investigate this complaint about the school named in a child’s Education Health and Care plan and about the actions of the child’s school. This is because the complainant has used their right of appeal to a tribunal. We have no powers to investigate complaint about what happens in schools.