Decision search
Your search has 421 results
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Suffolk County Council (22 016 913)
Statement Upheld Other 10-Oct-2023
Summary: There was no fault the Council was intending to close down the support it was providing to Mr X’s family. There was fault that it closed it prematurely because of its poor communication. There was also fault the Council did not share the updated assessments on the support it was providing with Mr X. The Council accepted these faults and have offered Mr X a sufficient personal remedy for this injustice. It has also agreed to take additional steps to improve how it communicates with service users to prevent a reoccurrence.
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Suffolk County Council (22 012 834)
Statement Upheld Special educational needs 09-Oct-2023
Summary: Miss X complained her son did not have a school place from September 2021 and no suitable education was provided. Miss X also complained that the Council’s communication was poor and staff told her, wrongly, that a place had been found from September 2022. We could not investigate elements of Miss X’s complaint that carried appeal rights. However, we found there was fault in the way the Council dealt with the matter and communicated and this warranted a remedy.
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Suffolk County Council (22 016 391)
Statement Upheld Special educational needs 05-Oct-2023
Summary: There was fault by the Council in failing to provide suitable fulltime education under s.19 Education Act when it agreed medical tuition was required for a child not attending school. There was also fault in the Council’s complaint handling. The Council will apologise, make a symbolic payment and implement service improvements.
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Suffolk County Council (22 017 666)
Statement Upheld School transport 04-Oct-2023
Summary: Ms X complained the Council failed to provide suitable school transport for her two children, Y and Z, between September and October 2022. There was no fault in the Council’s decision to appoint transport provider B. There was a delay in the Council’s response to one of Ms X’s concerns. The Council has already apologised for the delay.
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Suffolk County Council (22 009 902)
Statement Upheld Special educational needs 03-Oct-2023
Summary: Miss X complained about how the Council has handled her son, F’s Education, Health and Care (EHC) plan and education since June 2022. The Council was at fault. It delayed issuing F’s amended EHC plans following annual reviews in both 2022 and 2023. F was also without provision and education in line with his EHC plan during the 2022 autumn term. The Council agreed to make payments to Miss X to acknowledge the injustice these faults caused.
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Suffolk County Council (22 015 250)
Statement Upheld Special educational needs 26-Sep-2023
Summary: Ms X complained the Council failed to ensure her child D received a suitable education or had their special educational needs met. Ms X also said the Council failed to make reasonable adjustments for her as someone with a disability, so she could engage fully in its processes. There was fault by the Council which meant D did not receive suitable education or support for their special educational needs. It also caused avoidable distress for D and for Ms X. The Council agreed to apologise, agree reasonable adjustments it will make for Ms X, ensure suitable education and special educational support is in place for D without delay, and pay a financial remedy. It will also review relevant procedures, issue reminders to its staff, and ensure our findings are considered as part of its SEND Improvement Strategy.
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Suffolk County Council (22 016 127)
Statement Not upheld Special educational needs 24-Sep-2023
Summary: I have discontinued my investigation because Mr X has asked a Tribunal to consider a remedy for the same injustice that he has asked the Ombudsman to consider. Section 26(6)(a) of the Local Government Act 1974 says we have no jurisdiction to investigate where someone has used a right of appeal, reference or review to a Tribunal about the same matter.
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Suffolk County Council (22 017 403)
Statement Upheld Special educational needs 20-Sep-2023
Summary: Mrs X says the Council failed to provide a full-time education to her son from April 2022. There was no fault in the Council’s provision to Mrs X’s son until January 2023 when the Council failed to provide alternative provision. To remedy the injustice caused to Mrs X and her son, the Council has agreed to apologise and make a financial payment.
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Suffolk County Council (23 005 409)
Statement Upheld Other 18-Sep-2023
Summary: We will not investigate Ms X’s complaint about the Council’s failure to follow the Children Act complaints’ procedure. It has now agreed to do so.
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Suffolk County Council (22 006 055)
Statement Upheld Assessment and care plan 04-Sep-2023
Summary: Mrs D complained that the Council failed to provide suitable carers to meet her needs, failed to communicate with her properly about the difficulties in sourcing carers, and made inappropriate suggestions for alternative care. It also failed to deal with Mrs D’s complaint about the issue in accordance with its complaints procedure, causing a long delay and increasing Mrs D’s distress. We have found fault with the actions of the Council causing injustice to Mrs D. The Council has agreed to pay Mrs D £500 and improve its complaint handling for the future.