Decision search
Your search has 421 results
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Suffolk County Council (23 003 093)
Statement Not upheld Looked after children 06-Nov-2023
Summary: There was no fault the Council decided to carry on using a property near to Mrs X’s home as a supported living facility. It acknowledged Mrs X’s complaints, worked with other stakeholders to try and resolve them, and checked on the management of the facility when Mrs X raised her concerns.
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Suffolk County Council (23 008 754)
Statement Closed after initial enquiries Trees 31-Oct-2023
Summary: We will not investigate this complaint about the Council failing to maintain hedges and trees near Mr X’s property. This is because it is not responsible for the matter in the complaint.
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Suffolk County Council (23 000 005)
Statement Upheld Assessment and care plan 25-Oct-2023
Summary: Mr X complained on behalf of his adult son, Mr Y. Mr X complained the Council withdrew Mr Y’s direct payments without formal notice. The Council was at fault for stopping Mr Y’s direct payments without the correct notice period and for not reviewing Mr Y’s care and support needs or updating his care plan when it stopped the direct payment. The Council will apologise, pay Mr X for his distress and uncertainty, review Mr Y’s care and support plan and reinstate and backdate Mr Y’s direct payments in the meantime.
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Suffolk County Council (23 002 973)
Statement Upheld Other 25-Oct-2023
Summary: There was fault because the Council did not stick to a commitment in how it would send Mrs X electronic messages. That fault caused Mrs X an injustice and the Council have already apologised and taken steps to minimise these incidences before our involvement. It has also offered to meet with Mrs X to propose a longer-term solution. I find these remedies are sufficient to address Mrs X’s injustice.
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Suffolk County Council (23 009 332)
Statement Closed after initial enquiries Special educational needs 23-Oct-2023
Summary: We will not investigate this complaint about the Council not telling Mrs X it had changed her child’s caseworker. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is unlikely we could add anything to the Council’s response.
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Suffolk County Council (23 009 279)
Statement Closed after initial enquiries Other 22-Oct-2023
Summary: We will not investigate this complaint about the installation of a disabled parking bay adjacent to Ms X’s home. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Suffolk County Council (23 009 806)
Statement Closed after initial enquiries Planning applications 17-Oct-2023
Summary: We will not investigate Mr X’s complaint about the Council’s response to consultation by the District Council about his neighbour’s planning application. This is because we could not say the Council’s actions have caused Mr X significant injustice.
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Suffolk County Council (23 000 434)
Statement Upheld Special educational needs 16-Oct-2023
Summary: The Council failed to review and finalise Ms X’s son, Z’s Education, Health and Care Plans (EHC plans) between January 2022 and June 2023 within the statutory timeframes. It failed to use the EHC plan process to carry out work in preparing him for adulthood and failed to ensure he received the occupational therapy he was entitled to receive. In recognition of the injustice caused, the Council has agreed to apologise and pay Ms X and Z £3,900. It has also agreed to carry out several service improvements.
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Suffolk County Council (23 009 123)
Statement Closed after initial enquiries Other 12-Oct-2023
Summary: We cannot investigate this complaint about the Council closing a case before contact between Miss X and her children was re-established, and consistently refusing to re-open the matter. The matters complained of are not separable from matters of contact with children, which have been subject to court proceedings, and which could only be decided by a court.
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Suffolk County Council (23 008 163)
Statement Upheld Special educational needs 11-Oct-2023
Summary: We will not investigate this complaint about the Council not attending a review of Miss X’s child’s Education Health and Care Plan and poor communication with her. Investigation by us would be unlikely to lead to a different outcome given the Council has already apologised for these matters.