Decision search
Your search has 421 results
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Suffolk County Council (22 017 430)
Statement Upheld Special educational needs 04-Dec-2023
Summary: Mrs X complained about the Council’s failure to consult with her preferred school, delay in the Education, Health and Care Plan process and poor communication. We found the Council was at fault. The Council has agreed to apologise and make a payment to Mrs X to acknowledge her avoidable distress, uncertainty, time and trouble. The Council will also take action to improve its service.
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Suffolk County Council (23 003 450)
Statement Upheld Adoption 04-Dec-2023
Summary: Mrs D complains about the way the Council dealt with her statutory children’s complaint. We found there was fault in the Council’s final response, which has caused Mrs D time and trouble. The Council has agreed to issue a new response.
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Suffolk County Council (22 017 638)
Statement Upheld Special educational needs 30-Nov-2023
Summary: Mrs P complained about the Council’s handling of her son’s (X) education since Spring 2022 and how it communicated with her. The Council agreed it failed to find X a school placement and its alternative provision was not a full-time education. We also found it caused delay in the Education, Health and Care plan process and how it communicated with Mrs P. The Council will apologise and make payment to acknowledge the injustice it caused Mrs P and X.
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Suffolk County Council (22 017 313)
Statement Not upheld Other 28-Nov-2023
Summary: We investigated a complaint about the care provided to Mrs F. We found fault with the Nursing Home who did not keep accurate records. This caused confusion to Miss E about whether she could have avoided infection. We recommended an apology and service improvements, but the Nursing Home has closed and we cannot enforce compliance with our recommendations. We found no fault with the Council or the Trust.
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Suffolk County Council (23 005 802)
Statement Upheld Assessment and care plan 27-Nov-2023
Summary: Suffolk County Council and Norfolk and Suffolk NHS Foundation Trust did not appropriately assess Miss X’s Section 117 aftercare needs in June 2022. The Council then delayed assessing her aftercare needs for 12 months. Miss X suffered distress and the fault impacted her mental wellbeing. I have recommended the Council and Trust take action to remedy the injustice to Miss X and others.
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Suffolk County Council (23 011 634)
Statement Closed after initial enquiries Highway repair and maintenance 23-Nov-2023
Summary: We will not investigate this complaint about highway maintenance because there is not enough significant injustice to warrant our involvement.
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Suffolk County Council (23 011 358)
Statement Closed after initial enquiries Other 22-Nov-2023
Summary: We will not investigate this complaint about an alleged failure of the Council to implement recommendations agreed after it resolved a complaint by Mrs X. The matters complained of relate to other families, and there is not enough evidence of personal injustice to Mrs X to warrant our involvement.
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Suffolk County Council (23 010 889)
Statement Closed after initial enquiries Other 14-Nov-2023
Summary: We will not investigate Mrs X’s complaint about access to assessments. It is unlikely we could add to the Council’s reply.
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Suffolk County Council (22 016 835)
Statement Upheld Alternative provision 08-Nov-2023
Summary: We have found the Council at fault for not issuing Y’s EHC Plan in line with statutory timescales, failing to provide Y with educational support for ten weeks, failing to provide Mrs X with information regarding supervision for Y during the school day and failing to follow its complaints process correctly. To remedy the injustice caused the Council has agreed to apologise to Mrs X and make payments to reflect Y’s missed education and the uncertainty and frustration caused.
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Suffolk County Council (23 010 495)
Statement Closed after initial enquiries Other 08-Nov-2023
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to grant him a dropped kerb. This is because there is not enough evidence of fault in the way the Council made its decision.