Decision search
Your search has 421 results
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Suffolk County Council (23 002 813)
Statement Upheld Alternative provision 26-Jan-2024
Summary: Mrs X complained about the Council’s consideration of her request for an Education Health and Care plan (EHC plan). She also complained the Council failed to provide her son with a full-time education while he was out of school. We found there was significant delay in issuing an EHC plan and Y did not receive a full-time education. We recommended an apology, and payments to recognise the impact of the fault we found.
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Suffolk County Council (23 003 819)
Statement Upheld Special educational needs 15-Jan-2024
Summary: Mrs X complained the Council failed to ensure her daughter received the provision outlined in her Education, Health and Care plan, delayed the annual review process and made amendments to a final Education, Health and Care Plan without consultation. The Council is at fault. The Council will apologise, make payment to remedy the injustice caused and carry out a review of the provision being received.
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Suffolk County Council (23 002 669)
Statement Upheld Special educational needs 10-Jan-2024
Summary: Ms X complained the Council failed to properly review her child D’s Education, Health, and Care plan, or ensure they received a suitable education and support for their special educational needs. There was fault by the Council which meant D did not receive suitable education or support for their special educational needs. It also caused avoidable distress and uncertainty to D and Ms X, and lost opportunity for D. The Council agreed to apologise, re-assess D’s Education, Health, and Care needs, and pay a financial remedy. It will also review relevant procedures, issue reminders to its staff, and ensure our findings are considered as part of its SEND Improvement Strategy.
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Suffolk County Council (23 005 964)
Statement Upheld Special educational needs 09-Jan-2024
Summary: Ms X complained the Council failed to properly review her child P’s Education, Health, and Care plan, or ensure they received a suitable education and support for their special educational needs. There was fault by the Council which meant P did not receive suitable education or support for their special educational needs. It also caused avoidable distress and uncertainty to P and Ms X, and lost opportunity for P. The Council agreed to apologise, re-assess P’s Education, Health, and Care needs, consider whether suitable education is in place for P, and pay a financial remedy. It will also review relevant procedures, issue reminders to its staff, and ensure our findings are considered as part of its SEND Improvement Strategy.
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Suffolk County Council (23 013 978)
Statement Closed after initial enquiries Child protection 09-Jan-2024
Summary: We will not investigate Mr X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst there are ongoing court proceedings.
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Suffolk County Council (23 005 204)
Statement Upheld Special educational needs 05-Jan-2024
Summary: Mrs M complains about her son B’s education. There were problems with planning for B’s transfer to post-16 education in September 2022, and the Council failed to arrange suitable provision between September 2022 and April 2023. The Council has offered a suitable remedy.
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Suffolk County Council (23 006 191)
Statement Upheld Special educational needs 20-Dec-2023
Summary: Mrs B complained about excessive delay by the Council in issuing a final EHC plan for her son C following a needs assessment and in producing an amended EHC plan following an annual review. It also failed to properly investigate the matter when responding to Mrs B’s complaint. We have found fault causing injustice to Mrs B and C. The Council has agreed to pay Mrs B £500 for herself, and £1250 for the benefit of C’s education, in addition to completing the annual review process. The Council has also agreed to improve its procedures for the future.
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Suffolk County Council (23 012 518)
Statement Closed after initial enquiries Friends and family carers 20-Dec-2023
Summary: We cannot investigate this complaint about what the Council wrote about Mr X in an assessment. This matter is not separable from the court action that decided who was best placed to care for his grandchild.
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Suffolk County Council (23 009 032)
Statement Upheld Other 08-Dec-2023
Summary: The Council was at fault for how it assessed Mr B and
Mrs C’s son’s needs and made plans for his care. However, it has already offered suitable remedies for the injustice caused and no further action is required. -
Suffolk County Council (23 008 337)
Statement Closed after initial enquiries Special educational needs 06-Dec-2023
Summary: We will not investigate this complaint the Council has failed to make appropriate educational provision for the complainant’s daughter. The Council has accepted some fault and it is unlikely we could add to its response. Mrs X has now appealed to a tribunal which places the remainder of the complaint outside our jurisdiction.