Decision search
Your search has 421 results
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Suffolk County Council (23 015 001)
Statement Closed after initial enquiries Special educational needs 20-Feb-2024
Summary: We will not investigate this complaint about the Council has failed to make appropriate educational provision for a child. This is because it is reasonable for the complainant to use their right of appeal to a tribunal.
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Suffolk County Council (23 004 587)
Statement Upheld Assessment and care plan 20-Feb-2024
Summary: Ms C complains the Council failed to properly assess her needs, provide services, and support her to move into independent living. The Council is at fault for failing to reassess Ms C when there was a change in circumstances, raise her expectations about services it would provide, and support her through a transition period. To remedy the complaint the Council has agreed to apologise to Ms C and make her a symbolic payment. It will also remind staff about the need to review needs when there is a change in circumstances.
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Suffolk County Council (23 015 794)
Statement Closed after initial enquiries Child protection 19-Feb-2024
Summary: We will not investigate this complaint about the care of a child. This is because the complaint is made late, and I see no good reason why it could not have been made sooner. The courts are better placed to consider if there has been a breach of a care order.
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Suffolk County Council (23 015 460)
Statement Closed after initial enquiries Other 15-Feb-2024
Summary: We will not investigate Mrs X’s complaint about a children services’ assessment form. It is reasonable to expect Mrs X to get in touch with the officer contact the Council gave her and we are unlikely to achieve more.
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Suffolk County Council (23 013 946)
Statement Closed after initial enquiries Transport 14-Feb-2024
Summary: We will not investigate this complaint about the Council’s refusal to issue a blue badge. There is not enough evidence of fault in how the Council made its decision to justify investigating.
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Suffolk County Council (23 005 407)
Statement Not upheld Special educational needs 13-Feb-2024
Summary: Ms X complained the Council failed to provide suitable education or the provision set out in her two children’s, Child Y and Child Z’s Education, Health and Care Plans. Ms X could have complained to us sooner and there are no good reasons we should investigate this late complaint. We cannot investigate a complaint where someone has appealed to the tribunal about the same matter. The Council has already offered a suitable financial remedy for Child Y and Child Z’s lost provision and Ms X’s time and trouble which remedies the injustice caused so we have ended this investigation.
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Suffolk County Council (23 005 229)
Statement Upheld Special educational needs 08-Feb-2024
Summary: Mrs B says the Council failed to put in place education for her son, failed to identify a suitable school placement and failed to put in place provision in her son’s education, health and care plan. Part of the complaint is outside the Ombudsman’s jurisdiction. For that part within the Ombudsman’s jurisdiction there is evidence of failure to put in place sufficient education for Mrs B’s son, delay identifying a school placement and delay putting in place special educational needs provision. An apology, payment to Mrs B and reminder to officers is satisfactory remedy.
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Suffolk County Council (23 015 669)
Statement Closed after initial enquiries Highway repair and maintenance 07-Feb-2024
Summary: We will not investigate this complaint about highways maintenance because any injustice is not significant enough to justify our involvement and there is not enough evidence of fault to justify investigating.
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Suffolk County Council (23 010 687)
Statement Upheld Special educational needs 31-Jan-2024
Summary: We uphold Ms X’s complaint about delay in amending her son Y’s Education, Health and Care plan, delay in considering her request for education other than at school and a failure to provide alternative provision. This caused avoidable distress, a delay in appeal rights and a loss of suitable education. The Council has agreed an apology and payments to remedy the injustice.
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Suffolk County Council (23 014 020)
Statement Closed after initial enquiries Assessment and care plan 30-Jan-2024
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to complete a financial assessment. This is because there is insufficient evidence of fault.