Decision search
Your search has 424 results
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Suffolk County Council (22 006 659)
Statement Upheld Special educational needs 06-Jan-2023
Summary: Mrs B complained about the Council’s failure to properly consider individual transport for her daughter to get to school, the way the appeal was handled, failure to consider her complaint and poor communication. There is fault in how the appeal was handled, along with instances of poor communication with Mrs B and a failure to take part of the complaint to stage two. An apology, payment to Mrs B and reminder to officers is satisfactory remedy. A further appeal is no longer necessary as Mrs B’s daughter has changed schools.
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Suffolk County Council (22 011 192)
Statement Closed after initial enquiries Assessment and care plan 06-Jan-2023
Summary: We will not investigate this complaint as it relates to care and treatment provided more than 12 months ago. These matters are late for our consideration.
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Suffolk County Council (22 006 361)
Statement Upheld Special educational needs 05-Jan-2023
Summary: Mr X complained that the Council delayed in completing a re-assessment of his son’s special educational needs and failed to seek advice from an educational psychologist to inform the assessment. We found the Council delayed in completing the re-assessment. It has offered a satisfactory remedy for the injustice caused by this. The Council was not at fault in failing to request an assessment by an educational psychologist, but it has now agreed to do so.
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Suffolk County Council (22 001 180)
Statement Upheld Special educational needs 05-Jan-2023
Summary: Mrs Y complains that the Council failed to ensure her daughter, X, received the education she was entitled to as per the provision named in her Education Health and Care Plan. In our view, X has received up to nine hours per week as specified in the amended draft plan. However, the Council has not issued a final plan, and this has frustrated Mrs Y’s right of appeal to challenge this. The Council has agreed to apologise, pay £300 and undertake the service improvements listed at the end of this statement.
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Suffolk County Council (21 018 649)
Statement Upheld Other 23-Dec-2022
Summary: Mr R said the Council was at fault for failures in its care for his stepson Mr C. He also complained about poor communication. The Council was at fault for failures in its care for Mr C and its communication with Mr and Mrs R. These failures caused injustice to Mr C who became unwell after a failure to give him prescribed medication and to Mr and Mrs R who were excluded from discussions about Mr C’s care. The Council has agreed to pay Mr and Mrs R a sum in recognition of their distress and to investigate the standard of care at a care facility where Mr C lived.
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Suffolk County Council (22 009 015)
Statement Closed after initial enquiries Drainage 22-Dec-2022
Summary: We will not investigate this complaint about drainage. This is because the matter is better considered by the courts.
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Suffolk County Council (22 011 668)
Statement Closed after initial enquiries Charging 22-Dec-2022
Summary: We will not investigate Mrs D’s complaint about the Council charging the late Mrs C for care. This is because further investigation could not add to the Council’s response or make a different finding of the kind Mrs D wants.
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Suffolk County Council (22 011 039)
Statement Closed after initial enquiries Assessment and care plan 15-Dec-2022
Summary: We will not investigate Mr C’s complaint about the Council’s refusal to provide him with a male advocate and Social Worker. This is because it is unlikely there is enough evidence of fault with the Council’s actions to warrant an ombudsman investigation. In the absence of fault, we cannot comment on the merits of councils decisions.
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Suffolk County Council (22 010 149)
Statement Closed after initial enquiries Special educational needs 12-Dec-2022
Summary: We will not investigate Ms X’s complaint about what education the Council should provide to Y. The Tribunal is considering this.
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Suffolk County Council (22 001 092)
Statement Upheld Assessment and care plan 09-Dec-2022
Summary: Ms X complained about the way the Council decided to place her mother, Mrs Y, at Finborough Court care home, Stowmarket. Ms X also complained about Finborough Court’s decision to appoint her sister as Mrs Y’s essential care giver. There was fault causing injustice when the Council failed to adequately communicate with Ms X or involve her in its initial decision-making. The Council’s apology and improvements since Ms X’s complaint remedies her injustice.