Decision search
Your search has 424 results
-
Suffolk County Council (22 012 793)
Statement Closed after initial enquiries Safeguarding 02-Feb-2023
Summary: We will not investigate this complaint about @.
-
Suffolk County Council (22 013 596)
Statement Closed after initial enquiries School transport 31-Jan-2023
Summary: We will not investigate Mrs X’s complaint about home to school transport issues, as it is unlikely we could achieve a significantly different outcome.
-
Suffolk County Council (22 006 546)
Statement Closed after initial enquiries Alternative provision 30-Jan-2023
Summary: We will not investigate Ms X’s complaint that the Council failed to provide her child with free school meals, as she has appealed to a Tribunal about this decision.
-
Suffolk County Council (22 001 272)
Statement Upheld Special educational needs 25-Jan-2023
Summary: Mr X complained that the Council delayed in completing an education, health and care needs assessment for his daughter, C, and in issuing an accurate final education, health and care plan. He also says the Council delayed in securing alternative provision for C and failed to provide a personal budget. We found the Council was at fault in that it delayed in issuing a final accurate plan and delayed in securing alternative provision for C. In recognition of the injustice caused, the Council has agreed to apologise and make a payment to remedy C’s loss of education provision and to acknowledge the distress, frustration and uncertainty Mr and Mrs X suffered.
-
Suffolk County Council (22 002 900)
Statement Upheld Special educational needs 24-Jan-2023
Summary: Mrs X complains about the way the Council has dealt with her concerns about her child’s (Child Y) education. The Council was at fault for not acting sooner to secure an alternative placement for Child Y for over two years and for not ensuring Child Y received the provision set out in their Education, Health and Care Plan (EHCP). The Council has agreed to apologise and make payments to Child Y and Mrs X for the missed education provision and poor handling of Mrs X’s complaint.
-
Suffolk County Council (22 012 952)
Statement Closed after initial enquiries Child protection 23-Jan-2023
Summary: We will not investigate this complaint about the Council’s decision not to accept a complaint about its actions in relation to the complainants’ grandchildren. This is because there is insufficient evidence of fault by the Council and because the complainant does not have authority to complain on behalf of her grandchildren.
-
Suffolk County Council (22 011 898)
Statement Closed after initial enquiries Parking and other penalties 23-Jan-2023
Summary: We will not investigate this complaint about the Council’s recent handling of highway matters relating to Mr X’s access to his property. This is because we are unlikely to find evidence of fault by the Council.
-
Suffolk County Council (22 012 310)
Statement Closed after initial enquiries Traffic management 18-Jan-2023
Summary: We will not investigate this complaint about the Council allowing road closures in the complainant’s village for a marathon event. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault causing the complainant a significant injustice.
-
Suffolk County Council (22 009 035)
Statement Upheld Special educational needs 12-Jan-2023
Summary: Mrs X complains the Council failed to provide the agreed EHCP support for her child, and failed to consider her complaint under the complaints process. The Ombudsman intends to find fault with the Council for failing to ensure the EHPC was being delivered, and for failing to consider Mrs X’s complaint at stage two. The Ombudsman recommends a financial remedy.
-
Suffolk County Council (21 002 128)
Statement Upheld Direct payments 09-Jan-2023
Summary: Ms X complained the Council failed to provide her with adequate care and support. We found fault with the Council for failing to complete a suitable review of Ms X’s care needs and delays in providing direct payments. The Council agreed to our recommendation to backdate Ms X’s care fees for her missed therapy support, apologise to Ms X and pay her £300 for the distress and inconvenience caused. The Council also agreed to provide training to staff about the importance of accurate record keeping.