Decision search
Your search has 424 results
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Suffolk County Council (22 008 240)
Statement Upheld Special educational needs 22-Feb-2023
Summary: the Council failed to ensure Mrs B’s daughter’s school put all the provision in her education, health and care plan into place, delayed responding to her complaint, failed to properly consider her complaint and delayed responding to her queries about how the GCSE process would work for her daughter. An apology, payment to Mrs B, reminder to officers and training is satisfactory remedy.
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Suffolk County Council (22 002 489)
Report Upheld Alternative provision 21-Feb-2023
Summary: Mrs X complained the Council did not provide appropriate alternative education for her daughter when she was absent from school for six months.
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Suffolk County Council (22 011 315)
Statement Upheld Special educational needs 14-Feb-2023
Summary: Miss X complained about the Council’s delay in providing a draft of her son’s Education, Health and Care Plan following annual review. We found the Council took too long to send the paperwork to the family. Miss X and her son suffered avoidable frustration and distress due to the wait. To remedy the injustice caused by this fault, the Council has agreed to apologise and make a payment to Miss X to acknowledge the distress caused.
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Suffolk County Council (22 014 532)
Statement Upheld Other 14-Feb-2023
Summary: We have upheld this complaint because the Council delayed considering a complaint under the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without delay and offering to make a payment to the complainant to remedy the time and trouble they have been too.
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Suffolk County Council (22 013 594)
Statement Closed after initial enquiries Assessment and care plan 13-Feb-2023
Summary: We will not investigate this complaint about the Council’s assessment of Mrs C in in 2017. This is because we could not make a finding of the kind Mr B wants.
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Suffolk County Council (22 006 250)
Statement Upheld Special educational needs 08-Feb-2023
Summary: the Council delayed completing an annual review for an education, health and care plan and in producing the final plan, failed to ensure some elements of provision in the plan were put in place, failed to consider a request for a speech and language therapy assessment and failed, on occasion, to respond to Mrs B’s contact until she chased the Council. An apology, payment to Mrs B, reimbursement of the amount she paid for her own speech and language therapy assessment and arrangement for the outstanding provisions to be put into place is satisfactory remedy.
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Suffolk County Council (22 010 538)
Statement Not upheld Assessment and care plan 08-Feb-2023
Summary: We find no fault in the efforts a Trust, a Council and an ICB made to transfer a woman with dementia from hospital to suitable post-hospital care. The organisations correctly kept the woman’s capacity under review and made proportionate steps to ensure they acted in her best interests.
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Suffolk County Council (22 014 766)
Statement Closed after initial enquiries Highway repair and maintenance 07-Feb-2023
Summary: We will not investigate Mr B’s complaint that his driveway was damaged due to the Council’s failure to maintain a drain. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Suffolk County Council (22 013 284)
Statement Closed after initial enquiries Special educational needs 06-Feb-2023
Summary: We will not investigate this complaint about poor communication and a lack of support from the Council. This is because it is unlikely we could add anything to the Council’s response and there is not enough evidence of fault.
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Suffolk County Council (22 013 641)
Statement Closed after initial enquiries Adoption 06-Feb-2023
Summary: We will not investigate this complaint about the content of a feedback report following an adoption preparation course. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault and it is unlikely we could add anything to the Council’s response. We also cannot achieve the outcome the complainant wants.