Decision search
Your search has 421 results
-
Suffolk County Council (22 017 254)
Statement Closed after initial enquiries Child protection 04-Apr-2023
Summary: We will not investigate this complaint about an alleged data protection breach. This is because the Information Commissioner’s Office is best placed to consider the complaint.
-
Suffolk County Council (21 013 628)
Statement Not upheld Direct payments 30-Mar-2023
Summary: Mrs G complains the Council wrongly asked for direct payments for her daughter’s care to be returned. We have not found fault by the Council.
-
Suffolk County Council (22 016 087)
Statement Closed after initial enquiries Child protection 13-Mar-2023
Summary: We will not investigate this complaint about a children’s social work assessment in 2021. Mr X’s concerns are best considered in the family courts.
-
Suffolk County Council (22 009 178)
Statement Upheld Special educational needs 13-Mar-2023
Summary: Mrs C complained the Council failed to secure a suitable school for her daughter, D, to attend from September 2022, and delayed putting alternative provision in place. She also complained the Council did not issue a final education, health and care plan, frustrating her right of appeal, and its communication was poor. We found the Council at fault for delays finalising D’s education, health, and care plan, and securing alternative provision. Because of the Council’s faults, D missed education and education health and care provision, and Mrs C’s rights of appeal to the SEND tribunal were frustrated.
-
Suffolk County Council (22 006 583)
Statement Upheld Special educational needs 13-Mar-2023
Summary: Miss X complained the Council failed to provide her son, Child Y a place at an appropriate school to meet his needs and delayed issuing his amended Education Health and Care (EHC) Plan following an annual review in January 2022. The Council was at fault for the delay in issuing Child Y’s EHC plan following an annual review. The Council will pay Miss X £200 for the uncertainty and frustration caused by the delay. Miss X had a right of appeal to the tribunal over Child Y’s school place. The Council has already apologised to Miss X for poor communication which was appropriate.
-
Suffolk County Council (22 016 669)
Statement Closed after initial enquiries Highway repair and maintenance 09-Mar-2023
Summary: We will not investigate this complaint about vehicle damage caused by a pothole. This is because it is reasonable for Mr B to take the Council to court.
-
Suffolk County Council (22 014 860)
Statement Closed after initial enquiries Highway repair and maintenance 02-Mar-2023
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to remove or repair two damaged road signs. This is because the matter complained about has not caused Mr X a significant personal injustice which is serious enough to merit an investigation.
-
Suffolk County Council (22 008 240)
Statement Upheld Special educational needs 22-Feb-2023
Summary: the Council failed to ensure Mrs B’s daughter’s school put all the provision in her education, health and care plan into place, delayed responding to her complaint, failed to properly consider her complaint and delayed responding to her queries about how the GCSE process would work for her daughter. An apology, payment to Mrs B, reminder to officers and training is satisfactory remedy.
-
Suffolk County Council (22 002 489)
Report Upheld Alternative provision 21-Feb-2023
Summary: Mrs X complained the Council did not provide appropriate alternative education for her daughter when she was absent from school for six months.
-
Suffolk County Council (22 011 315)
Statement Upheld Special educational needs 14-Feb-2023
Summary: Miss X complained about the Council’s delay in providing a draft of her son’s Education, Health and Care Plan following annual review. We found the Council took too long to send the paperwork to the family. Miss X and her son suffered avoidable frustration and distress due to the wait. To remedy the injustice caused by this fault, the Council has agreed to apologise and make a payment to Miss X to acknowledge the distress caused.