Decision search
Your search has 38 results
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North Norfolk District Council (22 010 755)
Statement Closed after initial enquiries Planning applications 23-Nov-2022
Summary: We will not investigate this complaint about the Council’s description of a planning application on its planning database. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There are insufficient reasons to exercise discretion to consider this late complaint now, and the alleged fault did not cause the complainants a significant injustice with regard to the planning outcome.
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North Norfolk District Council (22 008 890)
Statement Closed after initial enquiries Other 18-Oct-2022
Summary: We will not investigate Mr X’s complaint about the Council’s process for replacing a corroded handrail, its current inspection and maintenance system, or its communications and complaint-handling. None of the issues relating to the handrail and the Council’s maintenance scheme cause Mr X a significant personal injustice warranting investigation. We do not investigate council complaint‑handling and correspondence where we are not investigating the core issue giving rise to the complaint.
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North Norfolk District Council (22 007 979)
Statement Closed after initial enquiries Planning applications 03-Oct-2022
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her neighbour’s planning application. This is because there is not enough evidence of fault by the Council affecting its decision.
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North Norfolk District Council (21 016 308)
Statement Upheld Leisure and culture 13-Sep-2022
Summary: Ms X complains the Council has not given due regard to its duty under the Equality Act to ensure her local leisure centre is autism friendly. Ms X complains this means her and other people with autism have been excluded from services. The Ombudsman does not find fault with the Council for how it considered its duty under the Equality Act. The Ombudsman does find fault with the Council for how it handled Ms X’s complaint. The Council has agreed to pay a financial remedy and implement a service remedy.
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North Norfolk District Council (22 006 512)
Statement Closed after initial enquiries Councillor conduct and standards 22-Aug-2022
Summary: We will not investigate this complaint about how the Council’s Deputy Monitoring Officer dealt with a complaint about the conduct of a local councillor. This is because we are unlikely to find fault.
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North Norfolk District Council (21 014 358)
Statement Upheld Building control 14-Aug-2022
Summary: Ms X complained the Council failed to take suitable enforcement action over a building control issue affecting the integrity of the building next to hers. Ms X complained the Council’s actions caused an increase in the cost of her renovation works and caused her to incur extra costs for scaffolding the Council requested she kept in place. We considered the Council is not responsible for Ms X’s increased costs to her renovation works and the courts is a more suitable means to seek compensation. We did find fault with the Council’s actions about Ms X keeping the scaffolding and for delays in handling her planning application and complaint. The Council has agreed to our recommendation to provide Ms X with a rebate for specific scaffolding costs, an apology and a payment of £250 to reflect avoidable distress, inconvenience and frustration.
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North Norfolk District Council (21 008 852)
Statement Closed after initial enquiries Councillor conduct and standards 18-May-2022
Summary: We will not investigate this complaint about the Council’s decision not to investigate a complaint that town councillors breached the code of conduct. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find fault in the way the Council considered the complaint. Nor can we achieve the outcome the complainant is seeking.
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North Norfolk District Council (21 018 515)
Statement Closed after initial enquiries Council tax 27-Apr-2022
Summary: We will not investigate this complaint about the Council not waiving an additional council tax charge. This is because there is insufficient evidence of fault by the Council.
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North Norfolk District Council (22 000 215)
Statement Closed after initial enquiries Council tax 19-Apr-2022
Summary: We will not investigate this complaint about the Council’s refusal to provide exemption from council tax for Mr X’s property because he could appeal to a Valuation Tribunal.
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North Norfolk District Council (20 011 001)
Statement Not upheld Private housing 19-Apr-2022
Summary: Mrs X complains about the Council’s failure to take enforcement action against a neighbouring property. She says the Council’s actions have caused her significant distress. We do not find any fault with the Council’s actions.