Decision search
Your search has 38 results
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North Norfolk District Council (22 017 987)
Statement Upheld Covid-19 22-Jan-2024
Summary: Mr X complained about the Council’s decision to refuse his business a COVID-19 grant. There was no fault in the Council’s consideration of Mr X’s request for a COVID-19 business grant. The Council was at fault for delays responding to Mr X’s complaint, but its apology is sufficient remedy for any injustice.
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North Norfolk District Council (23 013 752)
Statement Closed after initial enquiries Planning applications 05-Dec-2023
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s pre-application planning advice request or the Council’s decision to refuse planning permission. This is because it is unlikely an investigation would add to the Council’s response. The complainant has also used their right to appeal to the Planning Inspector.
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North Norfolk District Council (22 015 516)
Statement Upheld Other 17-Aug-2023
Summary: There was fault by the Council. It did not properly engage with its powers to tackle antisocial behaviour. It did not have proper regard of its duties under the Equality Act 2010. The Council properly investigated whether the noise Miss B was suffering from her neighbour was a noise nuisance. Miss B was caused distress and uncertainty. The Council did not always deal with the complaints made properly and this caused her representative time and trouble. I have recommended a remedy to take account of the impact on Miss B and her representative.
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North Norfolk District Council (23 002 074)
Statement Not upheld Other 16-Aug-2023
Summary: Mrs X complained the Council incorrectly charged business rates for her business premises and failed to make a refund to her. We will not investigate the amount of business rates payable for Mrs X’s business premises as this is set by the Valuation Office Agency (VOA), rather than any decision by the Council. The Council has now refunded the business rates Mrs X paid, and we have decided to discontinue our investigation as further investigation is unlikely to lead to a different outcome.
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North Norfolk District Council (23 003 016)
Statement Closed after initial enquiries Planning applications 08-Jun-2023
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application and the pre-application planning advice it provided. This is because we are unlikely to find fault by the Council. The complainant also had the right to appeal to the Planning Inspector.
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North Norfolk District Council (23 001 934)
Statement Closed after initial enquiries Council tax 29-May-2023
Summary: We will not investigate this complaint about Council tax banding as they can appeal to the Valuation Tribunal.
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North Norfolk District Council (22 017 150)
Statement Closed after initial enquiries Council tax 25-May-2023
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a council tax charge and that it lied regarding speaking to the previous property owner’s family. This is because it is reasonable for Mr X to use his right of appeal to the Valuation Tribunal Service. In addition, any potential fault by the Council has not caused any significant injustice.
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North Norfolk District Council (22 009 490)
Statement Closed after initial enquiries Other 17-Mar-2023
Summary: We will not investigate this complaint about the Council’s decision to terminate Mr X’s market trading licence. There is insufficient evidence of fault which would warrant an investigation.
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North Norfolk District Council (22 011 934)
Statement Not upheld Allocations 10-Mar-2023
Summary: Mr D complained the Council has failed to put him in the correct banding on the housing register. We find no fault with the Council’s decision making.
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North Norfolk District Council (22 012 474)
Statement Closed after initial enquiries Councillor conduct and standards 08-Feb-2023
Summary: We will not investigate Councillor X’s complaint about how the Council handled their complaint about the actions of another councillor (Councillor Z). It is unlikely we would find fault.