Decision search
Your search has 514 results
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London Borough of Croydon (22 005 414)
Statement Upheld Other 04-Jul-2023
Summary: The Council properly considered Ms X and her household’s medical issues and their overcrowding when it decided their temporary accommodation was still suitable for their needs. However it failed to demonstrate that it had considered the domestic abuse, anti-social behaviour and racial abuse that Ms X disclosed when deciding whether the accommodation continued to be suitable. This caused Ms X significant distress and uncertainty about whether she may have been offered alternative accommodation if not for the fault. To remedy this, the Council has agreed to apologise, pay Ms X £600 and make a new suitability decision.
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London Borough of Croydon (22 013 778)
Statement Not upheld Direct payments 03-Jul-2023
Summary: Mr X complained about the Council failure to increase his care package. We have found there was no fault in the actions of the Council. It completed a thorough reassessment which included the views of Mr X and others. We are unable to challenge a professional judgment where there was no procedural fault.
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London Borough of Croydon (23 003 010)
Statement Closed after initial enquiries Council tax 22-Jun-2023
Summary: We will not investigate Mr X’s complaint about the Council’s management of his council tax account and its refusal to pay his legal costs. This is because we could not add anything to the Council’s investigation and further investigation would not lead to a different outcome.
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London Borough of Croydon (22 016 950)
Statement Not upheld Looked after children 20-Jun-2023
Summary: The Council was not at fault for rejecting Miss B’s complaint because it was too old. For the same reason, we have not investigated the substantive issues Miss B complains about.
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London Borough of Croydon (22 017 477)
Statement Closed after initial enquiries Safeguarding 19-Jun-2023
Summary: We will not investigate this complaint about a social worker raising safeguarding concerns about Mr X. This is because there is insufficient evidence of fault.
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London Borough of Croydon (22 014 811)
Statement Closed after initial enquiries Planning advice 19-Jun-2023
Summary: We will not investigate Mr X’s complaint about the Council’s pre-application planning advice. This is because part of the complaint is late and we cannot say the process should have identified all of the issues listed by the Council as reasons for refusing his planning application.
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London Borough of Croydon (23 000 416)
Statement Closed after initial enquiries Council tax 18-Jun-2023
Summary: We will not investigate this complaint about the way a Council officer spoke to her in a phone call as we cannot investigate satisfactorily where there is no recording. Her complaint about her Council tax reduction could be appealed to a tribunal. She can further obtain information via the Information Commissioner’s Office.
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London Borough of Croydon (23 002 359)
Statement Closed after initial enquiries Other 15-Jun-2023
Summary: We will not investigate this complaint about a social worker contacting Mr X’s employer to complain after he made a child safeguarding referral. Investigation by us would not be likely to achieve a worthwhile outcome.
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London Borough of Croydon (23 001 065)
Statement Closed after initial enquiries Homelessness 14-Jun-2023
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homeless application. This is because there is insufficient evidence of fault.
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London Borough of Croydon (22 012 158)
Statement Upheld Homelessness 14-Jun-2023
Summary: Mr C complained about the Council’s removal of his car in 2020 and how it dealt with his concerns about disrepair and a rodent infestation in his Council flat. We found the Council was not at fault when it removed and destroyed Mr C’s car. It was at fault for its failure to consider Mr C’s eligibility under homelessness and its Housing Allocations Scheme. The Council should apologise and make payment to Mr C to acknowledge the injustice its faults caused.