Decision search
Your search has 514 results
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London Borough of Croydon (22 016 077)
Statement Upheld Special educational needs 09-Aug-2023
Summary: Ms X complained the Council failed to provide the Speech and Language Therapy provision detailed in her child’s Education Health Care Plan. We found fault with the Council for failing to provide the provision as specified in the Education Health Care Plan. The Council has now commissioned the provision but this has not yet started. The Council has agreed to apologise to Ms X and pay her £600 for delays in completing the Education Health Care Plan process and securing the correct provision. The Council has also agreed to ensure the relevant provision is put in place from September 2023.
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London Borough of Croydon (22 010 594)
Statement Upheld Homelessness 07-Aug-2023
Summary: Mr X complained about how the Council dealt with his housing needs. We found fault as Mr X remained in unsuitable temporary accommodation. To remedy the injustice caused by this fault, the Council has agreed to apologise and make a payment.
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London Borough of Croydon (23 004 361)
Statement Closed after initial enquiries Disabled facilities grants 06-Aug-2023
Summary: We will not investigate this complaint about the Council failing to provide Mrs X with the home adaptations she was assessed as needing. This is because there is insufficient evidence of fault.
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London Borough of Croydon (22 014 644)
Statement Upheld Special educational needs 03-Aug-2023
Summary: the Council did not consider its duty under s19 of the Education Act 1996 to make alternative arrangements for B’s education when Ms M said he was too ill to attend school. Further, this appears to be a wider problem as we have investigated a similar complaint before. The Council has accepted our recommendations.
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London Borough of Croydon (22 015 388)
Statement Upheld Allocations 02-Aug-2023
Summary: The Council was not at fault for allowing Mr X to move into a property which he considered was unsuitable. The Council was at fault for delaying in reviewing Mr X’s housing transfer application. This caused injustice as Mr X cannot be sure whether he can join the housing transfer list. The Council agreed to make a payment to Mr X for the distress caused and complete its review into his housing transfer application.
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London Borough of Croydon (22 008 543)
Statement Upheld Other 27-Jul-2023
Summary: Ms A has complained on behalf of a supported accommodation placement that the Council and Integrated Care Board have not paid accommodation costs for a placement from March 2022. We found fault with the Council, the Trust and the Integrated Care Board the Council and Integrated Care Board have now agreed to pay the accommodation fees and apologise to Ms A.
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London Borough of Croydon (23 004 157)
Statement Closed after initial enquiries Safeguarding 18-Jul-2023
Summary: We will not investigate this complaint about the Council’s alleged failure to safeguard Ms X because there is not enough evidence of fault.
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London Borough of Croydon (23 002 770)
Statement Closed after initial enquiries Special educational needs 17-Jul-2023
Summary: We will not investigate this complaint about how the Council managed the Education Health and Care plan process for a child. This is because the complainant has appealed to a tribunal which places part of the complaint outside of our jurisdiction. Further investigation into the rest of the complaint would not achieve a different outcome.
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London Borough of Croydon (23 003 311)
Statement Closed after initial enquiries Assessment and care plan 16-Jul-2023
Summary: We will not investigate Ms X’s complaint that the Council failed to meet Mr Y’s care needs. This is because any fault has caused insufficient injustice to warrant further investigation.
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London Borough of Croydon (22 014 123)
Statement Upheld Licensing 13-Jul-2023
Summary: Ms X said the Council has failed to deal with cars that park on the street illegally. The Council considered using its powers for parking and abandoned vehicles. However, it is at fault for failing to consider using its anti-social behaviour powers.