Decision search
Your search has 514 results
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London Borough of Croydon (23 006 115)
Statement Closed after initial enquiries Allocations 21-Sep-2023
Summary: We will not investigate this complaint about the Council’s alleged failure to relocate Miss X to a more suitable home and delay in sourcing respite for her children with special educational needs. This is because these complaints relate to events that took place more than 12 months ago. It would have been reasonable for Miss X to bring these matters to our attention at the time.
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London Borough of Croydon (23 008 704)
Statement Closed after initial enquiries Planning applications 20-Sep-2023
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because the complainant has appealed, or could have appealed, to the Planning Inspector.
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London Borough of Croydon (23 007 801)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2023
Summary: We cannot investigate Miss X’s complaint about a penalty charge notice issued by the Council. This is because Miss X has used her right of appeal to London Tribunals.
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London Borough of Croydon (23 001 336)
Statement Upheld Homelessness 17-Sep-2023
Summary: the Council failed to properly assess Mr B’s homeless application, failed to issue him with a personal housing plan or a decision as to which duty the Council had accepted, delayed offering him interim accommodation, failed to provide him with suitable accommodation, failed to respond to some of his representative’s communications and included incorrect information in a complaint response. An apology, payment to Mr B, reminders, training for officers and a review of the process for identifying properties for homeless applicants is satisfactory remedy.
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London Borough of Croydon (22 002 639)
Statement Upheld Assessment and care plan 12-Sep-2023
Summary: Ms X complained the Council is at fault in how it assessed and met her care needs since 2014 and for not always making reasonable adjustments when communicating with her. We investigated Ms X’s concerns from 2021 onwards and found fault in how the Council handled these matters. The Council has agreed to apologise to Ms X, make a payment in recognition of the injustice caused to her and to carry out a full review of its handling of her case.
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London Borough of Croydon (23 005 965)
Statement Closed after initial enquiries Homelessness 04-Sep-2023
Summary: We will not investigate this complaint about the Council’s provision of temporary accommodation. It is reasonable for Miss X to challenge the Council’s review of her accommodation in the County Court.
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London Borough of Croydon (22 010 846)
Statement Upheld Allocations 03-Sep-2023
Summary: Miss X complained about how the Council managed her housing needs once it agreed to a management transfer because of antisocial behaviour. She said the Council delayed in making a suitable offer of accommodation, offered an unsuitable property, and withdrew support for her move when she raised concerns about the property offered. We have found the Council at fault for not having a clear approach to prioritising and allocating properties where it has agreed a management transfer. We have also found the Council at fault for failing to consider whether it owed Miss X a homelessness duty and for a lack of clarity in its Allocations Scheme. We have made recommendations to remedy the injustice caused.
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London Borough of Croydon (22 014 230)
Statement Upheld Special educational needs 31-Aug-2023
Summary: Miss X complained about the Council’s actions in relation to her child, Y’s, Education, Health and Care (EHC) Plan. The Council was at fault. It did not consider amending Y’s EHC Plan when it was aware Y was struggling at school and it did not properly complete the annual and emergency review process of Y’s EHC Plan. This affected Y’s educational development for two school terms and it caused distress, frustration and uncertainty to Miss X. The Council has agreed to apologise to Y and Miss X and give them a symbolic payment to acknowledge the injustice caused. The Council will also provide training to its staff in relation to the process of completing a review of an EHC Plan and it will review its current service improvement to prevent a recurrence of fault.
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London Borough of Croydon (23 005 158)
Statement Closed after initial enquiries Local welfare payments 20-Aug-2023
Summary: We will not investigate this complaint about welfare payments because there is no evidence of fault by the Council.
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London Borough of Croydon (22 015 720)
Statement Not upheld Transition from childrens services 17-Aug-2023
Summary: Mrs D complains about the Council’s decision not to award her daughter a Disabled Persons Freedom Pass and its delay in dealing with her application. We found no fault.