Decision search
Your search has 514 results
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London Borough of Croydon (23 010 603)
Statement Closed after initial enquiries Special educational needs 14-Nov-2023
Summary: We will not investigate this complaint about the education provision for the complainant’s child. Most of the complaint is late and there is no good reason Miss X could not have complained sooner. The Council has not yet been given a chance to respond to Miss X’s concerns about more recent issues.
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London Borough of Croydon (23 011 208)
Statement Closed after initial enquiries Parking and other penalties 13-Nov-2023
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
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London Borough of Croydon (22 012 037)
Statement Upheld Antisocial behaviour 08-Nov-2023
Summary: Mrs X complained the Council failed to properly deal with complaints she made about noise and anti-social behaviour by her neighbour. We found there was fault in the way the Council handled the situation.
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London Borough of Croydon (23 007 568)
Statement Closed after initial enquiries Safeguarding 07-Nov-2023
Summary: We will not investigate this complaint about the Council’s alleged failure to properly safeguard Mrs X’s mother late Mrs Y. This is because this complaint relates to events that took place more than 12 months ago. It would have been reasonable for Mrs X to refer these matters to us at the time.
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London Borough of Croydon (23 010 060)
Statement Closed after initial enquiries Council tax support 01-Nov-2023
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax. She says the Council incorrect assessed her council tax support claim. This is because it is reasonable for Ms X to use her right of appeal. In addition, there is insufficient evidence of fault.
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London Borough of Croydon (23 010 662)
Statement Closed after initial enquiries Planning applications 01-Nov-2023
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault.
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London Borough of Croydon (23 004 604)
Statement Closed after initial enquiries Homelessness 30-Oct-2023
Summary: We will not investigate this complaint about disrepair in temporary accommodation. Some of the complaint relates to matters which occurred more than 12 months before they were brought to our attention and we will not exercise discretion to consider them now. The Council has responded to complaints made within 12 months and there is insufficient evidence of fault which would warrant an investigation.
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London Borough of Croydon (23 008 943)
Statement Upheld Homelessness 22-Oct-2023
Summary: We will not investigate this complaint about the Council placing Miss X in shared bed and breakfast accommodation for over six months. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Croydon (22 016 597)
Statement Upheld Allocations 19-Oct-2023
Summary: There was fault by the Council. The Council did not progress a housing application and wrongly told Miss X it could not automatically bid on properties for her. The Council remedied this before Miss X complained to the Ombudsman, by backdating her housing application, automatically bidding for her, apologising and making a payment. Miss X complained to the Ombudsman, as she believed she had missed out on offers of housing. A payment towards the distress she suffered from the delay in finding out that she did not miss housing offers, remedies the complaint.
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London Borough of Croydon (23 000 807)
Statement Upheld Charging 16-Oct-2023
Summary: The Council failed to provide Miss X with clear transparent information about charging for home care services consequently, she believed the service was free of charge. This led to Miss X accruing a large debt.