Decision search
Your search has 514 results
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London Borough of Croydon (23 012 666)
Statement Closed after initial enquiries Allocations 15-Dec-2023
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Croydon (23 012 607)
Statement Closed after initial enquiries Council tax 14-Dec-2023
Summary: We will not investigate this complaint about council tax enforcement fees. There is not enough evidence of fault by the Council.
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London Borough of Croydon (23 005 264)
Statement Upheld Housing benefit and council tax benefit 12-Dec-2023
Summary: Ms X complains the Council has not dealt properly with her Housing Benefit and Council Tax charges. The Council is at fault because it has agreed it did not properly take account of Ms X’s circumstances. Ms X suffered avoidable distress and was prevented from bidding for permanent accommodation. The Council should apologise, pay Ms X £229.51 that it told her it would not recover, pay Ms X £500 for avoidable distress, pay Ms X £1,000, consider her housing situation and provide guidance to staff.
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London Borough of Croydon (23 003 200)
Statement Upheld Antisocial behaviour 11-Dec-2023
Summary: The Council’s poor record keeping and lack of clear decision making has caused Ms X uncertainty about whether her noise complaints were properly investigated. The Council also failed to have regard to its duties under the Equality Act when it did not consider Ms X’s request for reasonable adjustments. In recognition of the injustice caused by these faults, the Council has agreed to apologise, pay Ms X £350, consider her reasonable adjustments and carry out service improvements.
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London Borough of Croydon (22 015 442)
Statement Upheld Other 30-Nov-2023
Summary: The Ombudsmen find fault with the Council’s handling of Mr X’s applications to its housing register and the Pan-London housing reciprocal scheme. The Council was also at fault for failing to deal properly with Mr X’s reports of anti-social behaviour and failing to consider if Mr X was homeless. We found further fault with how the Council dealt with Mr X’s complaint. The Council has agreed to apologise, make payments to Mr X and act to improve its services.
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London Borough of Croydon (23 007 844)
Statement Upheld Allocations 28-Nov-2023
Summary: the Council was at fault because it failed to fully implement agreed recommendations from our investigation of Miss X’s previous complaint about delay in processing her Housing Register application. This has caused Miss X further frustration and distress.
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London Borough of Croydon (23 011 827)
Statement Closed after initial enquiries Other 25-Nov-2023
Summary: We will not investigate this complaint about the Council’s failure to give guarantees about maintaining a restrictive covenant on land included in its local development plan. We have previously considered this matter and there is no personal injustice arising at present which would warrant an investigation.
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London Borough of Croydon (23 002 610)
Statement Upheld Charging 22-Nov-2023
Summary: Ms X on behalf of Ms Y, complained the Council failed to properly complete financial assessments when charging for day centre services and failed explain why charges stayed the same even when the service reduced during the COVID-19 pandemic. Ms X says this caused distress and affected Ms Y’s wellbeing. There was fault in two financial assessments as well as fault in failing to respond to queries and letters. A suitable remedy is agreed.
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London Borough of Croydon (23 011 566)
Statement Closed after initial enquiries Parking and other penalties 21-Nov-2023
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his informal challenge against a penalty charge notice. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
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London Borough of Croydon (23 000 827)
Statement Upheld Charging 14-Nov-2023
Summary: Miss X complained about the Council’s financial assessment of her mother, Mrs Y, for her care in a care home. There was no fault in the Council’s calculation of how much Mrs Y should pay towards her care. There was fault in the Council’s invoices, complaint handling, and record keeping. The Council agreed to pay Miss X £400 to acknowledge the frustration and distress this caused.