Decision search
Your search has 514 results
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London Borough of Croydon (23 004 055)
Statement Not upheld Safeguarding 29-Feb-2024
Summary: There was no fault in how the Council responded to a concern for the welfare of Mr Y. The evidence shows it took account of the available information it had, responded to the concern raised, and spoke to Mr Y to seek his views and preferences before deciding no further action was required.
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London Borough of Croydon (23 011 729)
Statement Closed after initial enquiries Other 20-Feb-2024
Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault.
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London Borough of Croydon (23 015 619)
Statement Closed after initial enquiries Other 20-Feb-2024
Summary: We will not investigate this complaint the Council tried to obstruct a Police investigation. That is because there is not enough evidence of fault to justify our involvement.
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London Borough of Croydon (23 014 795)
Statement Closed after initial enquiries Noise 20-Feb-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of noise nuisance. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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London Borough of Croydon (23 013 469)
Statement Upheld Refuse and recycling 19-Feb-2024
Summary: We have upheld this complaint about the Council’s failure to provide the bulk rubbish collection service paid for by Mr X because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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London Borough of Croydon (23 007 613)
Statement Upheld Homelessness 16-Feb-2024
Summary: Miss X complained about how the Council managed her homelessness and temporary accommodation. The Council was at fault for the confusing information it provided to Miss X about the status of her accommodation and for incorrectly removing her from the housing register. The Council will apologise to Miss X and pay her £250 to recognise the avoidable uncertainty caused to her.
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London Borough of Croydon (23 016 438)
Statement Closed after initial enquiries Parking and other penalties 14-Feb-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Miss Y to appeal to the Traffic Enforcement Centre and then to the London Tribunals.
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London Borough of Croydon (23 002 406)
Statement Upheld Assessment and care plan 13-Feb-2024
Summary: Ms X complained about the Council’s failure to provide appropriate care and support to her and her father Mr Y. The Council was at fault for delays in investigating safeguarding concerns, not carrying out a formal carer’s assessments or progressing Ms X’s request for direct payments and for delays in finding a suitable care home for Mr Y. As a result Ms X was caused significant distress and uncertainty. The Council has agreed to apologise, to make a payment to Ms X and to carry out service improvements to prevent a recurrence of the faults.
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London Borough of Croydon (23 015 051)
Statement Closed after initial enquiries Looked after children 08-Feb-2024
Summary: We will not investigate Miss X’s complaint about children services’ actions as we are unlikely to achieve the outcome she seeks.
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London Borough of Croydon (23 014 542)
Statement Closed after initial enquiries Council tax 05-Feb-2024
Summary: We cannot investigate this complaint about the Council seeking recovery of council tax arrears which the complainant denies being responsible for. This is because it concerns matters which have been subject to liability order proceedings in the magistrates’ court. We have no legal jurisdiction to investigate in these circumstances.