Decision search
Your search has 514 results
-
London Borough of Croydon (22 017 577)
Statement Closed after initial enquiries Council tax 25-Apr-2023
Summary: We will not investigate this complaint about the Council’s decision to take recovery action on Ms X’s council tax account. This is because we would be unlikely to find fault with the Council’s actions.
-
London Borough of Croydon (22 013 535)
Statement Closed after initial enquiries Antisocial behaviour 25-Apr-2023
Summary: We will not investigate Miss X’s complaint that a Council officer has harassed her causing her stress, anxiety, panic attacks and fear for her life due to her health conditions. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find evidence supporting Miss X’s complaint as it seems the officer complained about simply did not agree with Miss X that her complaints met the threshold to be investigated by the Council’s anti-social behaviour team.
-
London Borough of Croydon (22 008 865)
Statement Upheld Looked after children 04-Apr-2023
Summary: The Council was at fault for a delay in considering whether to exercise its discretion to pay Ms X’s legal fees in connection with an immigration application, a delay in processing her housing register application and a failure to send a decision letter when it later changed her priority band. There were also failings in the complaints process. The Council should pay her £500 for the worry and frustration caused, and take action to prevent recurrence of the fault.
-
London Borough of Croydon (22 016 908)
Statement Upheld Allocations 04-Apr-2023
Summary: The Council was at fault for a delay in considering whether to exercise its discretion to pay Ms X’s legal fees in connection with an immigration application, a delay in processing her housing register application and a failure to send a decision letter when it later changed her priority band. There were also failings in the complaints process. The Council should pay her £500 for the worry and frustration caused, and take action to prevent recurrence of the fault.
-
London Borough of Croydon (22 014 659)
Statement Upheld Special educational needs 03-Apr-2023
Summary: The Council failed to provide evidence of compliance with all the recommendations we made when considering Ms X’s complaint about its failure to put in place the provisions of her child’s Education Health and Care Plan and response to her personal budget request. We found fault as the Council failed to comply with all the recommendations we made causing added frustration and uncertainty to Ms X. We have made further recommendations and so have completed our investigation.
-
London Borough of Croydon (22 017 114)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Mar-2023
Summary: We will not investigate this late complaint about Mr X’s housing benefit. There is not a good reason for the delay in him bringing his complaint to the Ombudsman.
-
London Borough of Croydon (22 017 608)
Statement Closed after initial enquiries Parking and other penalties 29-Mar-2023
Summary: We cannot investigate this complaint about a Penalty Charge Notice. This is because the complainant appealed to the tribunal and complained to the court.
-
London Borough of Croydon (22 016 736)
Statement Upheld Council tax 29-Mar-2023
Summary: We will not investigate this complaint about the Council rejecting Miss X’s request for council tax reduction and about delays in the Council processing her request. This is because there is insufficient evidence of fault to justify an investigation. In addition, the Council has offered an appropriate remedy to injustice caused by the delay in processing her request.
-
London Borough of Croydon (22 016 254)
Statement Upheld Council tax 28-Mar-2023
Summary: We will not investigate this complaint about Council tax because the matter has been remedied.
-
London Borough of Croydon (22 016 515)
Statement Closed after initial enquiries Council tax 27-Mar-2023
Summary: We will not investigate this complaint about the Council’s refusal to pay a Council Tax Rebate to help with energy costs in a couple’s case. This is because there is no sign of fault by the Council regarding this matter.