Decision search
Your search has 511 results
-
London Borough of Croydon (23 018 145)
Statement Closed after initial enquiries Parking and other penalties 12-Mar-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to use his right to appeal to the Traffic Enforcement Centre and then the London Tribunals.
-
London Borough of Croydon (23 019 980)
Statement Closed after initial enquiries Highway repair and maintenance 12-Mar-2024
Summary: We will not investigate Miss B’s complaint that her car was damaged due to the Council’s failure to maintain a road. This is because it is reasonable for Miss B to take the Council to court.
-
London Borough of Croydon (23 012 772)
Statement Upheld Allocations 12-Mar-2024
Summary: Mrs D complained the Council failed to properly consider her application to join the housing register. We find the Council was at fault for failing to properly consider Mrs D’s evidence and circumstances. It also delayed dealing with Mrs D’s housing application and her request for a review. The Council has agreed to our recommendations to address the injustice caused by fault.
-
London Borough of Croydon (23 016 940)
Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Mar-2024
Summary: We will not investigate this complaint about the Council not complying with an order of the First-Tier Tribunal to back pay housing benefit. This is because the Council has referred the matter back to the First-Tier Tribunal for added clarity and consideration. We cannot investigate a complaint which is subject to proceedings in a tribunal or court of law.
-
London Borough of Croydon (23 009 524)
Statement Upheld Allocations 01-Mar-2024
Summary: Mrs G complained about how the Council dealt with her request for a suitability review of her interim accommodation and its subsequent delay in providing her family with suitable accommodation. We found the Council at fault for causing unnecessary delays in the review process and for its ongoing failure to move her family to a suitable interim accommodation. The Council should apologise to Mrs G and make payment to remedy the injustice it caused, and continues to cause, her and her children.
-
London Borough of Croydon (23 004 055)
Statement Not upheld Safeguarding 29-Feb-2024
Summary: There was no fault in how the Council responded to a concern for the welfare of Mr Y. The evidence shows it took account of the available information it had, responded to the concern raised, and spoke to Mr Y to seek his views and preferences before deciding no further action was required.
-
London Borough of Croydon (23 011 729)
Statement Closed after initial enquiries Other 20-Feb-2024
Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault.
-
London Borough of Croydon (23 015 619)
Statement Closed after initial enquiries Other 20-Feb-2024
Summary: We will not investigate this complaint the Council tried to obstruct a Police investigation. That is because there is not enough evidence of fault to justify our involvement.
-
London Borough of Croydon (23 014 795)
Statement Closed after initial enquiries Noise 20-Feb-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of noise nuisance. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
-
London Borough of Croydon (23 013 469)
Statement Upheld Refuse and recycling 19-Feb-2024
Summary: We have upheld this complaint about the Council’s failure to provide the bulk rubbish collection service paid for by Mr X because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.