Decision search
Your search has 25 results
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Gravesham Borough Council (18 019 638)
Statement Upheld Antisocial behaviour 21-Oct-2019
Summary: Mrs X complains the Council has not properly investigated her complaints about anti-social behaviour from her neighbours. She has a number of different complaints about her neighbour’s behaviour. The Council is not at fault in its approach to most of her complaints. However, it was at fault for its approach to her complaint about her neighbour’s parking, but I do not consider this caused Mrs X an injustice. We have made recommendations to remedy the fault.
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Gravesham Borough Council (19 005 932)
Statement Closed after initial enquiries Other 11-Oct-2019
Summary: Mr X complains the Council banned him from its civic centre because he protested against serious acts of misconduct. The Ombudsman will not investigate this complaint because it is unlikely further investigation will lead to a different outcome. And we cannot achieve the outcome Mr X is seeking.
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Gravesham Borough Council (19 009 230)
Statement Closed after initial enquiries Homelessness 11-Oct-2019
Summary: A woman complained that the Council had unreasonably decided she was intentionally homeless and had failed to help her family with housing despite their difficult circumstances. But the Ombudsman will not investigate this matter. This is because the woman has statutory review and appeal rights she can use to challenge the Council’s decision, and there is no sign of other fault in the way it has dealt with her housing case.
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Gravesham Borough Council (19 003 907)
Statement Not upheld Parking and other penalties 01-Oct-2019
Summary: Mrs X complains the Council failed to make reasonable adjustments after it rejected the formal representations she made to contest a Penalty Charge Notice she was issued for a parking violation in February 2018. She says its failure to do so meant she was unable to access the appeal process and contest the action it was taking. She states an enforcement agent eventually visited her home to recover the debt and the process would not have escalated to this stage had she been able to appeal. The Ombudsman has discontinued the investigation into this complaint. This is because Mrs X could have appealed to the Traffic Penalty Tribunal or filed a witness statement with the Traffic Enforcement Centre to contest the action being taken by the Council, meaning we cannot investigate the matter. Moreover, we cannot achieve the outcome that she wants if we were to investigate her other concerns.
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Gravesham Borough Council (19 000 349)
Statement Closed after initial enquiries Planning applications 16-May-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s delay in dealing with her planning application, and about its decision to refuse the application. Mrs X could have appealed to the Planning Inspectorate in respect of the delay and she may still (for a limited period) appeal against the Council’s decision.