Decision search
Your search has 25 results
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Gravesham Borough Council (23 018 687)
Statement Closed after initial enquiries Other 21-Feb-2024
Summary: We cannot investigate this complaint about the Council’s lack of response to Mr X’s complaints about being overcharged for electricty. This is because we have no remit to consider complaints about the Council’s actions when it is acting as a social housing landlord.
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Gravesham Borough Council (23 014 347)
Statement Closed after initial enquiries Homelessness 21-Dec-2023
Summary: We will not investigate this complaint about the Council’s failure to help a homelessness applicant and its delay carrying out a review in his case. This is mainly because the Council has now decided the review and the applicant has a right of appeal to the county court he can use to challenge that decision.
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Gravesham Borough Council (23 001 386)
Statement Upheld Antisocial behaviour 30-Oct-2023
Summary: Ms D complains the Council failed to communicate effectively with her about its investigation of anti-social behaviour (ASB) by her neighbour. The Council accepts there were failings. We have upheld the complaint and completed the investigation because the Council agrees to apologise and pay financial redress.
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Gravesham Borough Council (23 009 420)
Statement Closed after initial enquiries Council tax 30-Oct-2023
Summary: Mr X complains about the Council’s handling of matters relating to his Council Tax liability and the behaviour of one of its officers. We will not investigate this complaint because events from past years fall outside our jurisdiction due to the passage of time and because Mr X would have had the opportunity to dispute liability via the Valuation Tribunal and we cannot consider matters already considered by the courts.
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Gravesham Borough Council (23 000 511)
Statement Closed after initial enquiries Planning applications 18-Sep-2023
Summary: We will not investigate this complaint about the Council’s contact with Mr X regarding refusal of his planning application. There is insufficient evidence of any significant injustice which would warrant an investigation.
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Gravesham Borough Council (23 004 181)
Statement Closed after initial enquiries Planning applications 12-Jul-2023
Summary: We will not investigate this complaint about planning enforcement. That is because further investigation would not lead to a different outcome.
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Gravesham Borough Council (22 010 696)
Statement Closed after initial enquiries Homelessness 29-Nov-2022
Summary: We will not investigate this complaint about the Council’s handling of a complaint made. This is because we do not investigate complaints about complaint handling if we are not investigating the core issue which gave rise to the complaint. In addition, any potential delay in the Council responding to the complaint has not caused injustice significant enough to justify an investigation.
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Gravesham Borough Council (21 011 626)
Statement Upheld Allocations 31-Aug-2022
Summary: The Council is at fault for failing to consider medical evidence Miss X provided in support of her housing application. The Council is also at fault for failing to consider any reasonable adjustments it could have made when corresponding with Miss X. We find this caused her distress and uncertainty. To remedy this, the Council has agreed to apologise to Miss X, reconsider her application, make a payment to her and circulate guidance to staff regarding the Council’s duties under the Equality Act 2010.
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Gravesham Borough Council (21 017 774)
Statement Upheld Enforcement 16-Jun-2022
Summary: Mr X complains about delay and poor communication by the Council in relation to enforcement action against an unauthorised development at a neighbouring property. The Council has already accepted fault, apologised to Mr X and made some service improvements. The Council has agreed to our recommendations to remedy the injustice this caused Mr X.
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Gravesham Borough Council (21 000 354)
Statement Closed after initial enquiries Other 21-Jan-2022
Summary: We will not investigate this complaint about the Council’s 2014 Local Plan. This is because this is a late complaint and there are no good reasons for us to investigate it now.