Decision search
Your search has 198 results
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City of York Council (22 005 245)
Statement Closed after initial enquiries Highway repair and maintenance 21-Jul-2022
Summary: We will not investigate Mrs B’s complaint that the Council has failed to maintain the road outside her home. This is because it is reasonable for Mrs B to apply for a court order which requires the Council to repair the road.
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City of York Council (22 004 249)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jul-2022
Summary: We will not investigate this complaint about the Council’s response to the complainant’s reports of defects in the surface of his road. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault in the Council’s response to the concerns raised about the road, and it is reasonable to expect the complainant to pursue a court remedy if he thinks the Council is responsible for damage to his vehicle or should conduct further repairs.
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City of York Council (22 004 677)
Statement Closed after initial enquiries Other 11-Jul-2022
Summary: We cannot investigate this complaint that the Council’s scheme to tackle climate change is a waste of public money. This is because the alleged injustice affects all or most people in the Council’s area.
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City of York Council (21 018 087)
Statement Not upheld Other 28-Jun-2022
Summary: Mr X complained the Council failed to make a report public at least five clear days before a committee meeting. Mr X complained this prevented the committee meeting from examining the report and resulted in blue-badge holders being prevented from accessing the city centre. The Ombudsman discontinued our investigation of this complaint as further investigation of the Council would not achieve a worthwhile outcome for Mr X.
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City of York Council (22 003 459)
Statement Closed after initial enquiries Trees 23-Jun-2022
Summary: We will not investigate Mr X’s complaint about the Council’s involvement in his neighbour Mr Y’s development which damaged his tree, resulting in its loss. There is not enough evidence of Council fault causing Mr X’s claimed injustice to warrant us investigating. Mr X’s complaint is a claim of property damage and loss, which is a legal liability issue for the courts to determine. It is reasonable for Mr X to take the matter to court and pursue the compensation he seeks.
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City of York Council (22 002 711)
Statement Closed after initial enquiries Antisocial behaviour 21-Jun-2022
Summary: We will not investigate this complaint about the Council’s prosecution of Mr X for noise nuisance. We cannot consider matters which have been or are subject to court proceedings. We will not exercise discretion to consider matters which Mr X was aware of more than 12 months before he complained to us. There is no evidence to suggest that Mr X could not have complained to us sooner.
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City of York Council (21 011 043)
Statement Upheld Assessment and care plan 15-Jun-2022
Summary: Mr X complained about the Council’s handling of his parents’ home care package and his complaints. There was fault in how the Council failed to review Mr X’s parents’ care plans and did not follow the correct safeguarding process when investigating some concerns about Mr X’s parents. The Council has already made some service improvements, and we have made further recommendations for it to address the personal injustice caused to Mr X.
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City of York Council (21 014 028)
Statement Not upheld Enforcement 26-May-2022
Summary: Mr X complained about the Council’s delay in taking enforcement action on breaches of planning control on a caravan site near to where he lives. We have decided to end our investigation as it is unlikely to result in a finding of fault and there is no significant injustice to Mr X.
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City of York Council (22 000 984)
Statement Closed after initial enquiries Council tax 16-May-2022
Summary: We will not investigate this complaint that the Council delayed processing a change of address and then sent the complainant a threatening council tax letter. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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City of York Council (22 001 782)
Statement Closed after initial enquiries Other 11-May-2022
Summary: We will not investigate Dr B’s complaint about the Council’s delay responding to her freedom of information request. This is because it is reasonable for Dr B to complain to the Information Commissioner.