Decision search
Your search has 198 results
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City of York Council (22 010 403)
Statement Upheld Refuse and recycling 08-Feb-2023
Summary: the Council delayed replacing Mr B’s garden waste bin and failed to keep him up-to-date with what was happening. An apology and payment to Mr B is satisfactory remedy.
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City of York Council (22 011 939)
Statement Closed after initial enquiries Planning applications 20-Jan-2023
Summary: We will not investigate this complaint about a failure to consult residents on proposed changes to the highway. There is not enough evidence of fault in the Council’s actions and the complainant has not suffered sufficient personal injustice to justify an investigation.
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City of York Council (22 012 911)
Statement Upheld Trees 19-Jan-2023
Summary: We will not investigate this complaint about the Council failing to provide information about the high hedge dispute process. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has already provided a satisfactory response to the complaint, and any remaining injustice is not significant enough to warrant our continued involvement.
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City of York Council (22 013 532)
Statement Closed after initial enquiries Highway repair and maintenance 18-Jan-2023
Summary: We will not investigate Mr B’s complaint that the Council has failed to maintain the road outside his home. This is because it is reasonable for Mr B to apply to court for an order which requires the Council to repair the road.
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City of York Council (22 005 428)
Statement Upheld Assessment and care plan 03-Jan-2023
Summary: Mrs X complained about the care provided to her daughter by the Council, delay with setting up direct payments, and its safeguarding investigations. There was fault with the Council not following part of its safeguarding policy but there was no injustice as the risk had been removed. We found fault as the Council did not meet her daughter’s needs consistently for a long period. It also delayed considering Mrs X’s needs as a carer. These faults caused Mrs X significant distress. There was delay in setting up direct payments which further caused uncertainty and frustration. The Council has agreed to our recommendations to remedy the injustice caused.
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City of York Council (22 011 393)
Statement Closed after initial enquiries Highway adoption 19-Dec-2022
Summary: We will not investigate this complaint about how the Council has dealt with matters relating to the adoption of a road outside the complainant’s property. This is because we have previously considered a complaint about the Council’s claim that the road was adopted. Other matters raised by the complainant are either made late or have been subject to the commencement of court proceedings.
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City of York Council (22 011 310)
Statement Closed after initial enquiries Parking and other penalties 14-Dec-2022
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council. In addition, we could not achieve the outcome the complainant wants.
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City of York Council (22 006 945)
Statement Not upheld Parking and other penalties 07-Dec-2022
Summary: Mr X complains the Council changed the parking permit scheme where he lives without proper consultation. We find no fault with the way the Council carried out changes to the scheme.
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City of York Council (22 010 219)
Statement Closed after initial enquiries Assessment and care plan 30-Nov-2022
Summary: We will not investigate Mrs B’s complaint about way the Council conducted a Best Interests Meeting for her son, Mr C, or the way it treated her. This is because further investigation could not add to the Council’s response or make a different finding of the kind Mrs B wants.
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City of York Council (22 007 335)
Statement Closed after initial enquiries Assessment and care plan 23-Nov-2022
Summary: Mr X complained about City of York Council (the Council) and York and Scarborough Teaching Hospitals NHS Foundation Trust (the Trust). Mr X complained about the way the Council and the Trust dealt with his late father, Mr Y’s, discharge from hospital and the Trust’s care of Mr Y while he was in hospital. We will not investigate the complaint because a coroner and a local Safeguarding Adults Board (SAB) are still investigating related issues. Mr X can resubmit his complaint to us for further consideration when the coroner and SAB have finished their investigations.