Decision search
Your search has 198 results
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City of York Council (23 001 684)
Statement Closed after initial enquiries Street furniture and lighting 04-Jun-2023
Summary: We will not investigate this complaint about the Council’s installation of an LED lamp in the streetlight close to the complainant’s home. The Council has installed two shields on the lamp and confirms it is the lowest powered lamp they use. Further investigation is unlikely to lead to a different outcome.
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City of York Council (23 000 216)
Statement Closed after initial enquiries Planning applications 23-May-2023
Summary: We will not investigate this complaint about the way the Council considered a planning application. And the Council’s handling of the complainant’s concerns. We could not add to the previous investigation by the organisation. Also, there is insufficient injustice caused by any failure in the complaints process alone to justify an investigation.
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City of York Council (22 012 570)
Statement Upheld Building control 19-Apr-2023
Summary: Mr B says the Council’s building control officer failed to carry out site visits he paid for and inaccurately said more visits took place than was the case. The Council’s records for this building control case are poor, the record of visits undertaken does not support the Council’s claims in correspondence with Mr B and there is no evidence a completion visit took place. An apology and payment to Mr B, a further building control inspection and a reminder to officers is satisfactory remedy.
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City of York Council (22 016 956)
Statement Closed after initial enquiries Child protection 29-Mar-2023
Summary: We will not investigate this complaint about the Council’s refusal to investigate the actions of a social worker. This is because there is no evidence of fault on the Council’s part.
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City of York Council (22 005 318)
Statement Upheld Other 28-Mar-2023
Summary: Mrs X complained about how the Council took recovery action for unpaid business rates, including using enforcement agents. There was fault in how the Council failed to update Mrs X about its decision in February 2020 but this did not cause an injustice to Mrs X.
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City of York Council (22 016 552)
Statement Closed after initial enquiries Refuse and recycling 22-Mar-2023
Summary: We will not investigate Mr X’s complaint about the Council’s bin service. There is insufficient significant personal injustice caused to Mr X by the matters complained of to warrant us investigating. Investigation would not lead to a different outcome for Mr X.
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City of York Council (22 015 819)
Statement Closed after initial enquiries Highway adoption 17-Mar-2023
Summary: We will not investigate this complaint that the Council wrongly considered that a road it adopted in 2021 previously had full highway rights and therefore can be used by motorised vehicles. This is because further investigation would not reach a meaningful outcome.
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City of York Council (22 009 682)
Statement Upheld Council tax 13-Mar-2023
Summary: Ms X complained the Council failed to pay her Council Tax Support and failed to respond to her correspondence about payment of her council tax bills. The Council is at fault for failing to respond to Ms X’s communication and failing to provide support when Ms X said she was struggling to pay her council tax. The Council are not at fault for failing to pay Ms X Council Tax Support as she had not submitted all the information; the Council is at fault for not explaining this.
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City of York Council (22 011 700)
Statement Upheld Refuse and recycling 09-Mar-2023
Summary: Mr X complains the Council has failed to act on bins that obstruct a highway, which has caused a disadvantage to Mr Y who has a disability. The Ombudsman finds fault with the Council for failing to evidence how it given due regard to its Public Sector Equality Duty. The Council has agreed to pay a financial remedy and remake the decision with consideration to its duty.
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City of York Council (22 014 342)
Statement Closed after initial enquiries Charging 03-Mar-2023
Summary: We will not investigate this complaint about the Council not supporting Mr X’s aunt with the cost of her care home. This is because there is insufficient evidence of fault to justify an investigation.