Decision search
Your search has 198 results
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City of York Council (20 010 694)
Statement Upheld Covid-19 01-Jul-2021
Summary: Mrs X complained the Council provided conflicting and inaccurate information about whether her son, Mr S, would have to continue paying contributions towards his care and tenancy agreement after he returned home when the country went into lockdown in March 2020. The Council was at fault when it provided Mrs X with information which did not make clear which services would be reimbursed but this did not cause Mr S an injustice.
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City of York Council (20 007 467)
Statement Upheld Covid-19 30-Jun-2021
Summary: Mrs C complains the Council carried out an inadequate safeguarding investigation into the circumstances surrounding the admission of her father-in-law into hospital in April 2020. We uphold the complaint as the Council failed to carry out a safeguarding investigation in the way it promised. However, we do not consider that fault affected the outcome of the investigation. The injustice caused to Mrs C is therefore that the Council raised her expectations unnecessarily. The Council has agreed to apologise.
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City of York Council (20 009 245)
Statement Upheld Covid-19 21-Jun-2021
Summary: Miss X complained about the way the Council handled her homelessness applications, the cost of emergency accommodation provided during the COVID-19 pandemic and its housing register decision. The Council was at fault for not reviewing its housing register decision when Miss X provided further information in February 2020. It should apologise and carry out a review of that decision.
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City of York Council (21 003 277)
Statement Closed after initial enquiries Refuse and recycling 18-Jun-2021
Summary: We will not investigate Mrs B’s complaint about bin collections, because the injustice she claims is not serious enough to warrant our involvement and the use of public money.
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City of York Council (20 008 287)
Statement Upheld Councillor conduct and standards 15-Jun-2021
Summary: Mrs X complained about how the Council completed its investigation into Councillors’ conduct. The Council failed to send Mrs X a copy of the Investigating Officer’s final report and there was some delay in the investigation process. Although that was fault, we find it did not cause Mrs X a significant injustice.
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City of York Council (20 004 974)
Statement Upheld Enforcement 24-May-2021
Summary: Mr D complains about a lack of planning enforcement action regarding noisy building works occurring outside permitted hours. The Ombudsman has found some evidence of fault by the Council because it has delayed issuing a formal decision to Mr D. He has upheld the complaint and completed the investigation. The Council agrees to the apologise and write to Mr D.
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City of York Council (20 008 854)
Statement Upheld Highway adoption 19-May-2021
Summary: Mr B complains he missed out on superfast broadband because the Council’s road adoption information was not accurate. We find fault with the Council for failing to update its records. The Council agreed actions to remedy the injustice to Mr B.
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City of York Council (19 010 970)
Statement Upheld Allocations 22-Apr-2021
Summary: The Ombudsman found fault by the Council on Miss Q’s complaint about its failure to protect her as a vulnerable person from 2 tenants it moved close to her after it had moved her away from them. It failed to: consider exercising discretion to prevent their move; warn her of the move; show contact with the police or tenants. When moving her again, it failed to weigh its duty of confidentiality to her new abusive neighbour against her need to make an informed decision about whether to accept the tenancy. The agreed action remedies the injustice caused.
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City of York Council (20 013 136)
Statement Closed after initial enquiries Council tax 20-Apr-2021
Summary: Ms X complains that the Council unfairly issued a summons for unpaid council tax to her. We will not investigate this complaint because there is insufficient injustice to warrant investigation.
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City of York Council (20 011 400)
Statement Closed after initial enquiries Enforcement 30-Mar-2021
Summary: Mrs X complained about the Council’s failure to take enforcement action against her neighbour for building an extension roof higher than the approved plans. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.