Decision search
Your search has 198 results
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City of York Council (21 013 762)
Statement Closed after initial enquiries Other 21-Jan-2022
Summary: We will not investigate Ms X’s complaint the Council used jargon when writing to her rather than plain English. The Council has not caused Ms X injustice and we cannot achieve what she wants. It would not be a good use of limited public resources to investigate.
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City of York Council (21 003 630)
Statement Upheld Refuse and recycling 13-Jan-2022
Summary: Mrs X, who is visually impaired and unsteady on her feet, complained that the Council has failed repeatedly, to assist, as agreed, with her bin collections. She says this causes her an injustice because she is unable to collect her bins by herself and has had falls in the past when she has tried. The Council has accepted fault and said it is willing to consider a remedy. We have suggested it remedy the fault with a payment to acknowledge distress and a period of monitoring. We have also recommended it look at how it has addressed other service-users complaints about their assisted bin collections.
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City of York Council (21 003 895)
Statement Upheld Private housing 04-Jan-2022
Summary: Mr X complains on behalf of his son, Mr Y, that the Council did not inform him of his right to apply for a Rent Repayment Order (RRO), when it found the property he was a tenant in was an unlicensed House in Multiple Occupation (HMO). He says when the Council did tell him it was too late, as the time limit to apply to a tribunal had ended. Mr X also says the Council did not issue notices regarding hazards at the HMO as required by law and did not respond to his complaint despite acknowledging it, which caused uncertainty and distress. We find fault with how the Council handled Mr X’s complaint, its failure to issue the required notices and with some of the information it provided. The Council has agreed to apologise, make a payment for the uncertainty and distress caused, and the time and trouble used pursuing the complaint. It has also agreed to make service improvements.
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City of York Council (21 013 087)
Statement Closed after initial enquiries Parking and other penalties 24-Dec-2021
Summary: We will not investigate this complaint about a penalty charge notice issued by the Council for a parking contravention. The law provides a right of appeal to a tribunal against the penalty charge notice and the complainant can ask a court to restore that right.
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City of York Council (21 000 172)
Statement Upheld Charging 15-Dec-2021
Summary: Mr K complained about the Council’s handling of his father’s care funding. He said it took the Council four months to tell him the outcome of the care assessment. As a result, he said he experienced financial loss as the Council asked him to pay the care charges. He also said this caused him and his father distress. We found the Council at fault for failing to carry out its responsibilities under the Government’s COVID-19 Hospital Discharge Guidance. It has agreed to pay Mr K the difference in his father’s care home costs and apologise for the distress it caused Mr K and his father.
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City of York Council (21 011 910)
Statement Closed after initial enquiries Council tax 13-Dec-2021
Summary: Mr X complains about the Council’s enforcement of a council tax debt whilst he was appealing against their decision. We will not investigate this complaint because there is no evidence of fault by the Council and he has appealed to a Valuation Tribunal.
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City of York Council (21 011 561)
Statement Closed after initial enquiries Parking and other penalties 09-Dec-2021
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Miss Y to use her right of appeal to challenge the Penalty Charge Notice.
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City of York Council (19 012 723)
Statement Upheld Other 30-Nov-2021
Summary: Mr C says the Council is at fault for its failure to progress an application to stop up a section of verge on a road which borders his property. He says the Council agreed to progress the application and stopped without good reason. He says this caused him injustice because he incurred expense by arranging surveys and entering into agreements with utility companies. He says the process has also caused him distress and taken a lot of his time. The Council was at fault for administrative errors and a failure to explain its decision-making process. It should write to Mr C explaining its reasoning and pay him a sum in recognition of his distress, time and trouble.
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City of York Council (21 001 476)
Statement Upheld Refuse and recycling 25-Nov-2021
Summary: the Council failed to collect Mr B’s bulky waste. An apology and payment to Mr B is satisfactory remedy.
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City of York Council (21 006 314)
Statement Closed after initial enquiries Domiciliary care 25-Nov-2021
Summary: We will not investigate Mrs B’s late complaint about the care provided to her father, Mr C. This is because we are satisfied with the actions taken by the Council. There is no good reason to exercise discretion in this case.