Decision search
Your search has 200 results
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City of York Council (23 011 530)
Statement Upheld Refuse and recycling 05-Mar-2024
Summary: Miss X complained the Council repeatedly failed to collect her household waste as part of its assisted collection service. Miss X says the Council’s actions have caused her avoidable stress and frustration. We found fault by the Council and the Council has agreed to apologise to Miss X and provide a financial remedy.
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City of York Council (23 016 035)
Statement Closed after initial enquiries Enforcement 01-Mar-2024
Summary: We will not investigate Mr X’s complaint about the contents and issue of a warning letter for an alleged breach of planning control. This is because the Council’s actions did not cause Mr X significant injustice warranting an investigation.
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City of York Council (23 017 119)
Statement Closed after initial enquiries Refuse and recycling 01-Mar-2024
Summary: We will not investigate this complaint about the Council’s policy not to allow pedestrians or cyclists to access the main area of a waste recycling centre area. This is because an investigation would be unlikely to find fault with the Council’s actions.
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City of York Council (23 015 981)
Statement Closed after initial enquiries Residential care 28-Feb-2024
Summary: We will not investigate this complaint about adult social care in a residential care home. It is unlikely we would add to previous investigations or reach a different outcome. It is for police to investigate whether a missing item was stolen.
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City of York Council (23 001 150)
Statement Upheld Friends and family carers 27-Feb-2024
Summary: Miss Y complains the Council wrongly withdrew a proposed package of extended financial support for a Special Guardianship Order (SGO). The complaint was investigated through the statutory complaints procedure but did not conclude with the outcomes Miss Y hoped for. In our view, the investigation was thorough and evidence based but there is some outstanding personal injustice which the Council has agreed to remedy.
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City of York Council (23 014 405)
Statement Closed after initial enquiries Child protection 23-Feb-2024
Summary: We cannot investigate this complaint about how the Council assessed the complainant’s parenting skills. This is because the assessment has been considered in court.
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City of York Council (23 014 467)
Statement Closed after initial enquiries Enforcement 30-Jan-2024
Summary: We cannot investigate this complaint about the Council’s decision not to take enforcement action in relation to a planning condition attached to a development in Mr X’s locale. This is because Mr X is complaining as a councillor and not a member of the public so the complaint falls outside our jurisdiction.
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City of York Council (23 007 320)
Statement Upheld Refuse and recycling 15-Jan-2024
Summary: Mr X complained the Council had failed to collect his household waste on multiple occasions since December 2022. We found fault because of the failed collections and ineffective monitoring to improve the situation. To remedy the injustice caused, the Council has agreed to apologise, make a payment to Mr X and share guidance with relevant officers.
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City of York Council (23 006 625)
Statement Not upheld Parking and other penalties 05-Jan-2024
Summary: Ms X complained about the Council’s decision to refuse to issue her with a physical parking permit for one of its car parks. Ms X also complained about the Council’s parking policy. There was no fault in the Council’s decision-making.
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City of York Council (23 011 812)
Statement Closed after initial enquiries Direct payments 04-Dec-2023
Summary: We will not investigate this complaint about proposed changes to adult social care direct payments, and delay in responding to a complaint. There is no fault in a council proposing to make a change, and at this point there is no injustice caused by the proposal. We would not investigate the complaint handling separately and it does not cause significant injustice to justify our involvement.