Decision search
Your search has 36 results
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Allerdale Borough Council (20 013 275)
Statement Closed after initial enquiries Drainage 10-Aug-2021
Summary: Mr and Mrs X complained about the Council’s response to their report of a neighbour’s hardstanding which caused excess water run-off on to their property. We will not investigate the complaint because there is insufficient evidence of fault by the Council or injustice caused to Mr and Mrs X to warrant investigation.
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Allerdale Borough Council (21 003 739)
Statement Closed after initial enquiries Councillor conduct and standards 29-Jul-2021
Summary: We will not investigate this complaint about the Council’s handling of a complaint about councillor conduct. This is because it is unlikely we will find fault by the Council. Additionally, Mr X is not personally affected by his complaint to a degree that would warrant our involvement or the use of public money to investigate.
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Allerdale Borough Council (20 007 389)
Statement Not upheld Pollution 22-Jun-2021
Summary: Mr X complains there were failings and delays in the way the Council responded to his request for assistance in resolving the possible contamination of his private drinking water supply. We have found no evidence of fault in the way the Council considered these matters and so have completed our investigation.
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Allerdale Borough Council (19 017 356)
Statement Upheld Private housing 15-Mar-2021
Summary: Mr X complained the Council failed to pursue his landlord regarding urgent repairs needed at his home. He also complained the Council failed to keep a record of his first complaint and responded to his second complaint incorrectly. He said the Council did not respond to his requests to escalate his complaints about the Council’s complaint handling. He said this situation caused him stress and negatively affected his physical health. The Council was at fault when it failed to escalate Mr X’s complaint at his request and delayed tracing Mr X’s landlord. The Council has agreed to make a payment of £100 to Mr X to recognise the frustration he experienced because of this.
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Allerdale Borough Council (20 009 968)
Statement Closed after initial enquiries Planning applications 05-Feb-2021
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not been caused significant injustice by the alleged fault.
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Allerdale Borough Council (19 011 180)
Statement Not upheld Planning applications 14-Jul-2020
Summary: The Ombudsman found no fault on Mr L’s complaint of the Council failing to provide him with notification of an application for consent for advertisements, 3 flags, and 2 sale boards on a nearby development site. The Council provided evidence of the notification letter sent to him. Mr L lodged representations which the Council considered. The Council properly considered the application’s impact on resident amenities.
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Allerdale Borough Council (19 017 733)
Statement Closed after initial enquiries Other 18-Mar-2020
Summary: The Ombudsman will not investigate Ms X’s complaint about the management of Wigton Cemetery because the responsible bodies, parish and town councils, are outside the Ombudsman’s jurisdiction. Allerdale Borough Council will write to Ms X about her standards complaint against the town councillors.
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Allerdale Borough Council (19 011 244)
Statement Not upheld Other 06-Mar-2020
Summary: Mr X complained the Council gave him incorrect planning advice and then breached an agreement when it refused his planning application. He said he incurred significant expenses based on the agreement with the Council. There is no fault with the way the Council provided advice and have closed Mr X’s complaint.
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Allerdale Borough Council (19 007 434)
Statement Upheld Private housing 17-Feb-2020
Summary: Ms X complained about the Council’s delay responding to reports of disrepair and an illegal eviction notice. The Council was at fault for the delay in responding to Ms X’s request for a property inspection, and for failing to refer details of the alleged illegal eviction notice to its housing team. This caused Ms X additional avoidable distress, frustration, and time and trouble.
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Allerdale Borough Council (19 002 759)
Statement Not upheld Planning applications 28-Oct-2019
Summary: Mrs X complained the Council failed to notify her when it approved an amendment to her neighbour’s planning application, which involved her land. Mrs X said this caused her upset and inconvenience. There was no fault in the way the Council handled the planning application.