Decision search
Your search has 36 results
-
Allerdale Borough Council (21 000 203)
Statement Not upheld Building control 19-May-2022
Summary: Mr X complained the Council failed to carry out satisfactory checks and controls on an individual completing building works to the rear of his property. Mr X says the new building’s wall collapsed causing damage to his garden wall. The Ombudsman discontinued our investigation of this complaint as there is insufficient evidence of fault, and further investigation of the Council would not achieve a worthwhile outcome for Mr X.
-
Allerdale Borough Council (21 006 404)
Statement Not upheld Planning applications 27-Apr-2022
Summary: Mr C complains about the Council’s decision-making process when considering a prior notification application to demolish a farmhouse and barns which has led to the community losing a heritage asset. We have found no evidence of fault by the Council.
-
Allerdale Borough Council (21 003 948)
Statement Upheld Homelessness 11-Mar-2022
Summary: Mrs X complained about the Council’s decision to end its duty to provide interim accommodation to her son, Mr F between June and November 2020. There was no fault in the Council’s decisions to end its duties during that period. The Council was at fault for failing to provide Mr F with a letter about ending its housing duty and for including flawed information in a letter to him when he was evicted from a property in October 2020. However, those faults did not cause Mr F a significant injustice.
-
Allerdale Borough Council (21 014 366)
Statement Closed after initial enquiries Councillor conduct and standards 21-Feb-2022
Summary: We will not investigate this complaint about how the Council dealt with a complaint made about the complainants conduct as a councillor. This is because he does not complain as a member of the public.
-
Allerdale Borough Council (21 011 421)
Statement Closed after initial enquiries Health and safety 15-Dec-2021
Summary: We will not investigate this complaint about the Council’s health and safety investigation after the complainant and his son became ill after using a hot tub in a holiday village. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council’s actions did not lead to the injustice at the heart of the complaint. Even if we were to investigate, it is unlikely we could add anything to the Council’s response.
-
Allerdale Borough Council (21 001 271)
Statement Upheld Other 07-Dec-2021
Summary: Mr X complained about the way the Council handled his complaint about his neighbour feeding birds in his garden. There was fault in the Council’s record keeping, communication and complaint handling. The Council agreed to apologise and pay Mr X £100 to recognise the frustration and uncertainty caused.
-
Allerdale Borough Council (21 010 385)
Statement Closed after initial enquiries Councillor conduct and standards 29-Nov-2021
Summary: We will not investigate this complaint about a Councillor allegedly making slanderous and defamatory statements about Mr X and his business on social media. The Councillor was not acting on behalf of the Council, therefore there is insufficient evidence of fault by the Council. It is reasonable to expect Mr X to take legal action against Councillor Y.
-
Allerdale Borough Council (20 009 818)
Statement Upheld Building control 07-Oct-2021
Summary: Mr B says the Council gave him conflicting information about work he needed to undertake to comply with the building regulations, failed to properly inspect his property, interfered with his private proceedings against the builder, wrongly refused to prosecute the builder, failed to respond to his queries and harassed him and his wife. There is no fault in how the Council handled this case with the exception of how it explained its developing position to Mr B and how it responded to his queries. An apology and training for officers is satisfactory remedy.
-
Allerdale Borough Council (21 006 545)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2021
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. This is because it would have been reasonable for Mr X to appeal.
-
Allerdale Borough Council (20 012 306)
Statement Upheld Antisocial behaviour 19-Sep-2021
Summary: Mrs D complains the Council failed to enforce a high hedge Remedial Notice. The Ombudsman has found the Council failed to update Mrs D during the lockdown period in 2021. This did not cause a significant injustice. Overall, the Council acted without fault. The Ombudsman has completed the investigation and upheld the complaint because of the communications error.