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Your search has 235 results

  • London Borough of Camden (23 016 572)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Mar-2024

    Summary: We will not exercise discretion to investigate this complaint about the Council’s administration of Miss X’s housing benefit since 2022. She also complained about not being given sufficient housing advice 20 years ago. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

  • London Borough of Camden (23 007 488)

    Statement Upheld Allocations 21-Feb-2024

    Summary: There was no fault in how the Council decided the priority points award on Mrs K’s housing application. It properly considered her medical information in accordance with its policy. The Council delayed excessively in reviewing its decision. This caused Mrs K distress and uncertainty. The Council has agreed to remedy the injustice.

  • London Borough of Camden (23 015 528)

    Statement Closed after initial enquiries Parking and other penalties 08-Feb-2024

    Summary: We cannot investigate this complaint about a Penalty Charge Notice because Mr Y has already appealed to the London Tribunals about the same matter.

  • London Borough of Camden (23 014 614)

    Statement Closed after initial enquiries Child protection 29-Jan-2024

    Summary: We cannot investigate this complaint about the Council’s actions while the complainant’s son was subject to child protection action and legal proceedings. This is because the complaint concerns matters which have been considered in court or are closely related to those matters.

  • London Borough of Camden (23 014 522)

    Statement Closed after initial enquiries Refuse and recycling 29-Jan-2024

    Summary: We will not exercise discretion to investigate this complaint about the Council’s waste collection vehicles causing fumes, noise and obstruction during their collection service. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

  • London Borough of Camden (23 011 050)

    Statement Closed after initial enquiries Allocations 26-Jan-2024

    Summary: We will not investigate Mrs X’s complaint about delay in the Council providing her with a direct offer of a property despite agreeing to do this following a Housing Ombudsman’s decision. She also complains the offers made were unsuitable and the compensation awarded was inadequate. This is because there is another body better placed to consider the complaint.

  • London Borough of Camden (23 002 348)

    Statement Not upheld Allocations 25-Jan-2024

    Summary: Mr D complained how the Council handled his housing application to move from a property with serious disrepair issues. We do not find the Council was at fault.

  • London Borough of Camden (23 013 685)

    Statement Closed after initial enquiries Other 23-Jan-2024

    Summary: We will not investigate Mr K’s complaint about being kept waiting for nearly three hours to speak to the Council by telephone. This is because there is insufficient evidence of Mr K suffering a significant enough injustice to warrant our involvement.

  • London Borough of Camden (23 007 502)

    Statement Upheld Looked after children 08-Jan-2024

    Summary: Mr B complained that the Council in respect of his statutory complaint about children’s services, had failed to recognise the injustice caused by the identified fault and failed to offer a sufficient payment to put matters right. We concluded the Council should increase the payment from £280 to £480.

  • London Borough of Camden (23 003 910)

    Statement Upheld Other 08-Jan-2024

    Summary: Ms X complains that the Council wrongly refused her applications for the housing register. The Council is at fault at it did not provide sufficient information to Ms X on how she could seek a review of its decision in 2023 that she was not eligible to join the housing register. This caused uncertainty to her. The Council has agreed to remedy this injustice by apologising to Ms X and giving her the opportunity to seek a review of its decision.

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