Decision search
Your search has 705 results
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Kent County Council (24 002 288)
Statement Closed after initial enquiries Other 12-Nov-2024
Summary: We will not investigate Mr X’s complaint about support provided to his child by the Council’s children’s services and how it has communicated with him. We could not add to the Council’s investigation or achieve anything more.
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Kent County Council (24 010 788)
Statement Closed after initial enquiries Traffic management 12-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to make a traffic regulation order on his road and install parking restrictions. It is unlikely we would find fault in the Council’s decision-making. Nor could we direct the Council to do so either, so we cannot achieve the outcome Mr X is seeking. Because of these factors, there is no worthwhile outcome we can achieve by investigating.
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Kent County Council (24 002 316)
Statement Closed after initial enquiries Special educational needs 11-Nov-2024
Summary: Mrs X complained about delays and other failures in how the Council provided education for her son, who has special educational needs. We ended our investigation because part of Mrs X’s complaint was late, it would have been reasonable for Mrs X to use her appeal rights and the Council has not yet had an opportunity to respond to the latest issue.
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Kent County Council (24 011 121)
Statement Closed after initial enquiries Other 05-Nov-2024
Summary: We will not investigate Mr X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider his complaint until it has received confirmation that the ongoing court proceedings have concluded.
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Kent County Council (24 009 423)
Statement Closed after initial enquiries Safeguarding 05-Nov-2024
Summary: We will not investigate this complaint about the Council’s safeguarding investigation which may relate to Mrs X. The matter is currently ongoing, and we could not come to sound conclusions at this time. It is open to Mrs X to complain to us after investigations have reached a conclusion, if necessary.
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Kent County Council (24 008 181)
Statement Closed after initial enquiries Traffic management 04-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his request for a further road safety assessment on the road near his home. This is because it is unlikely we would find fault, and in any case, we could not achieve the outcome he is seeking.
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Kent County Council (24 009 568)
Statement Closed after initial enquiries Disabled children 03-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision to suspend the complainant’s direct payment package. This is because there is no evidence of fault on the Council’s part.
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Kent County Council (23 021 125)
Statement Upheld Assessment and care plan 01-Nov-2024
Summary: Mrs D complained the Council delayed providing her son with an assisted living placement. She also complained the Council failed to provide her with support in setting up direct payments and it did not provide her with respite care. We find the Council was at fault for its delays in exploring an assisted living placement for Mrs D’s son. The Council has agreed to our recommendations to address the injustice caused by fault.
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Kent County Council (24 008 027)
Statement Closed after initial enquiries Residential care 30-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the respite care her late husband Mr X received at a care home commissioned by the Council. Investigation would not add to previous safeguarding enquiries nor lead to a different outcome.
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Kent County Council (24 003 150)
Statement Upheld Child protection 29-Oct-2024
Summary: Mr X complains about services provided by the Council’s children’s and adolescent services. The Council was at fault for failing to consider the complaint under the children’s statutory complaints procedure. The Council has agreed to now consider Mr X’s concerns through the statutory procedure and will apologise to him for failing to do this originally.