Decision search
Your search has 757 results
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Kent County Council (23 020 660)
Statement Upheld Special educational needs 29-Oct-2024
Summary: The Council failed to put in place alternative educational provision for Mrs X’s son when he was unable to attend school because of anxiety. It also delayed in responding to Mrs X’s complaint. In recognition of the injustice caused by these failings, the Council has agreed to make a payment to Mrs X.
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Kent County Council (24 003 150)
Statement Upheld Child protection 29-Oct-2024
Summary: Mr X complains about services provided by the Council’s children’s and adolescent services. The Council was at fault for failing to consider the complaint under the children’s statutory complaints procedure. The Council has agreed to now consider Mr X’s concerns through the statutory procedure and will apologise to him for failing to do this originally.
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Kent County Council (23 017 738)
Statement Upheld Special educational needs 28-Oct-2024
Summary: Mrs K complained the Council caused delays in the Education, Health, and Care plan process for her son (X) and failed to provide him with a full-time education when he was excluded from school. We found the Council at fault for failing to adhere to the statutory timescales and not providing enough alternative provision for X. It also caused significant delays in its complaints process and failed to respond to some requests from Mrs K. The Council will apologise and make payment to Mrs K to acknowledge the injustice she and X experienced as a result.
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Kent County Council (24 007 619)
Statement Closed after initial enquiries Special educational needs 28-Oct-2024
Summary: We will not investigate this complaint about the education provided for the complainant’s son when Mrs X withdrew him from school. This is because Mrs X appealed the Council’s decision the school place was suitable. This places the complaint outside our jurisdiction.
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Kent County Council (24 011 128)
Statement Closed after initial enquiries Highway repair and maintenance 24-Oct-2024
Summary: We will not investigate this complaint about highway repair and maintenance because any injustice is not significant enough to justify our involvement.
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Kent County Council (24 000 779)
Statement Upheld Special educational needs 24-Oct-2024
Summary: Mrs E complained the Council delayed finalising her daughter’s Education, Health and Care Plan after an annual review in May 2023. She also complained how the Council handled her daughter’s educational provision when she stopped attending school in February 2023. We find the Council was at fault for its delays in finalising Mrs E’s daughter’s Education, Health and Care Plan after the annual review. It was also at fault for how it handled Mrs E’s daughter’s educational provision when she could not attend school. The Council has agreed to my recommendations to address the injustice caused by fault.
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Kent County Council (24 011 375)
Statement Closed after initial enquiries Land 23-Oct-2024
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to purchase some land she owns. This is because there is insufficient evidence of fault to justify our involvement and no worthwhile outcome we could achieve.
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Kent County Council (23 018 857)
Statement Upheld Transport 23-Oct-2024
Summary: Mrs X complained about the Council’s failure to properly consider her hidden disabilities when refusing her Blue Badge application. We found the Council to be at fault because it did not use the relevant assessment tool when making its initial decision. However, the personal injustice to Mrs X was limited because the Council corrected this mistake at the review stage. The Council has agreed with out recommendation to apologise to Mrs X and review its practices.
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Kent County Council (24 009 677)
Statement Closed after initial enquiries Parking and other penalties 21-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to seal a Traffic Regulation Order into law and its refusal to investigate parts of his complaint. There is insufficient evidence of fault to warrant an investigation.
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Kent County Council (24 009 048)
Statement Closed after initial enquiries Child protection 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s involvement in a child protection case. The law prevents us from investigating matters that have been considered in court.