Decision search
Your search has 63 results
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North Lincolnshire Council (19 018 847)
Statement Upheld Assessment and care plan 25-Feb-2022
Summary: Mr X complained the Council has not provided him with adequate help and support to deal with his care needs. We find the Council was at fault as it failed to pursue an independent assessment to determine if Mr X needed more support. It also did not have an effective process in place to monitor his support hours. The Council has agreed to our recommendations to address the injustice caused by fault.
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North Lincolnshire Council (21 015 244)
Statement Closed after initial enquiries Cemeteries and crematoria 21-Feb-2022
Summary: We will not investigate this complaint about an over-running service fee that the Council charged the complainant’s funeral director. This is because there is insufficient evidence of fault by the Council.
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North Lincolnshire Council (21 013 699)
Statement Closed after initial enquiries Safeguarding 03-Feb-2022
Summary: We will not investigate Mr B’s complaint about the Council’s safeguarding investigation into his concerns about his late mother’s, Mrs C’s care prior to her death. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.
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North Lincolnshire Council (20 011 702)
Statement Upheld Planning applications 07-Jan-2022
Summary: Mr X complains about the Council’s failure to respond to his requests for details of the Traffic Management Plan (TMP) for a development near his home. Mr X is concerned the Council is allowing the developer to use unsuitable routes such as the road where his property is located, causing him and his family unnecessary disturbance and distress. The Council was at fault in the way it handled Mr X’s concerns and has agreed to apologise and make a payment to him for the injustice caused. The Council will also review its procedure and remind relevant staff to act collaboratively when dealing with issues that need to be picked up by another team.
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North Lincolnshire Council (20 012 541)
Statement Upheld Child protection 22-Dec-2021
Summary: Ms X complained her family were not well supported by the Council as kinship carers, leading to the children being removed from their care. The Ombudsman does not normally re-investigate complaints that have been independently considered through the children’s statutory complaints procedure and we find this case has correctly followed the steps. However we find fault with the Council for initially refusing to progress Ms X’s complaint to Stage 3. This caused injustice and the Council has agreed to apologise and make a financial remedy.
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North Lincolnshire Council (21 010 224)
Statement Closed after initial enquiries Charging 02-Dec-2021
Summary: We will not investigate this complaint about the Council moving Ms Y to a new care home or overpayment of fees. This is because there is insufficient evidence of fault by the Council to justify our involvement.
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North Lincolnshire Council (21 008 819)
Statement Closed after initial enquiries Councillor conduct and standards 22-Nov-2021
Summary: We will not investigate how the Council considered a complaint about the conduct of a councillor. It is unlikely an investigation would find fault affected the Council’s decision to take no further action.
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North Lincolnshire Council (21 009 535)
Statement Closed after initial enquiries Pollution 17-Nov-2021
Summary: We will not investigate this complaint about a nuisance caused by smoke. This is because there is insufficient evidence of fault by the Council.
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North Lincolnshire Council (21 007 291)
Statement Closed after initial enquiries Safeguarding 11-Nov-2021
Summary: We will not investigate this complaint about the Council’s actions in relation to safeguarding the complainant’s late mother. The complaint lies outside the Ombudsman’s jurisdiction because it is late and there is no good reason to exercise discretion to consider the complaint now.
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North Lincolnshire Council (20 000 919)
Statement Not upheld Child protection 08-Nov-2021
Summary: Miss W complains the Council has failed to consider her concerns about the safeguarding of a child and their siblings. There is no evidence of fault in the Council’s handling or that it ignored Miss W’s concerns.