Decision search
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South Holland District Council (24 012 906)
Statement Closed after initial enquiries Planning advice 30-Oct-2024
Summary: We will not investigate this complaint about the planning advice the Council gave the complainant. This is because we are unlikely to find fault.
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London Borough of Enfield (24 013 056)
Statement Closed after initial enquiries Council tax 30-Oct-2024
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to the Valuation Tribunal.
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Statement Closed after initial enquiries Council tax 30-Oct-2024
Summary: We will not investigate this complaint about Council tax banding as it relates to a body out of jurisdiction and there is a right of appeal to a Valuation Tribunal.
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London Borough of Croydon (24 013 393)
Statement Closed after initial enquiries Other 30-Oct-2024
Summary: We will not investigate Mrs X’s personal injury claim as it does not meet the tests set out in our Assessment Code. This is because it is reasonable to expect Mrs X to go to court to determine the Council’s liability.
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Statement Closed after initial enquiries Council tax 30-Oct-2024
Summary: We will not investigate this council tax complaint because there is insufficient evidence of fault by the Council.
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Calderdale Metropolitan Borough Council (24 002 749)
Statement Upheld Assessment and care plan 30-Oct-2024
Summary: Mr X complained about the Council’s delay in assessing his care needs and the adequacy of his subsequent care and support plan. The Council accepts it delayed in assessing Mr X and failed to carry out a proper assessment. The Council has agreed to apologise to Mr X, carry out a new assessment and make a payment to Mr X to recognise the care costs he incurred as a result of its delay.
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West Berkshire Council (24 002 771)
Statement Not upheld Child protection 30-Oct-2024
Summary: Mr X complained about how the Council carried out Child Protection proceedings for his child, placed restrictions on how he should contact the Council, and considered his request for reasonable adjustments for his disability. He said this caused him avoidable distress and affected the outcome of Child Protection proceedings. We have ended our investigation. Since Mr X complained to us, the court granted an interim care order so his child could be temporarily taken into care and his child has since been sectioned under the Mental Health Act. Therefore, there is nothing further we could achieve. For the remaining parts of Mr X’s complaint, our view is further investigation will not result in a finding of fault, or a different or worthwhile outcome.
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Lancashire County Council (24 004 730)
Statement Upheld Special educational needs 30-Oct-2024
Summary: Mr X complained the Council delayed in completing an Education, Health and Care (EHC) needs assessment for his child Y. The Council delayed in deciding whether to issue Y with an EHC plan. The Council has agreed to apologise to Mr X and make a payment to recognise the frustration caused.
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Surrey County Council (24 005 659)
Statement Closed after initial enquiries Special educational needs 30-Oct-2024
Summary: We will not investigate Mrs X’s complaint about delay by the Council in issuing an Education, Health and Care Plan for her daughter following an annual review. This is because we are satisfied with the actions the Council has taken to remedy any injustice caused.
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East Riding of Yorkshire Council (24 006 991)
Statement Upheld Assessment and care plan 30-Oct-2024
Summary: We will not investigate this complaint about adult social care planning. We are satisfied with the Council’s actions to accept fault and learn from the complaint. It is unlikely we would add to the Council’s investigation or achieve a different outcome.