Decision search
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Salford City Council (23 019 475)
Statement Not upheld Alternative provision 30-Oct-2024
Summary: Miss Y complained the Council failed to make alternative provision for her child, Z, when they were unable to attend school. We have not found fault with the Council in the way it made its decisions about Z’s alternative provision.
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North Yorkshire Council (23 020 002)
Statement Upheld Special educational needs 30-Oct-2024
Summary: The Council provided no education for Mrs X's son for over a year after he moved into its area. It then provided some tuition but failed to increase this as agreed. The Council also delayed in carrying out a review of the child’s education, health and care plan and failed to deliver the provision in the plan. It also failed to properly communicate with Mrs X. In recognition of the injustice caused, the Council has agreed to make a payment to Mrs X.
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Devon County Council (23 020 358)
Statement Upheld Special educational needs 30-Oct-2024
Summary: Miss X complained the Council delayed completing her son, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 14 week delay in obtaining Educational Psychologist (EP) advice. It then further delayed issuing Y’s final EHC Plan by 15 weeks after it received the EP advice. All of this impacted on Y’s education and meant he lost the opportunity to access the provision in his Plan earlier. It caused Miss X distress and uncertainty. The Council agreed to make payments to acknowledge this injustice.
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Westcountry Home Care Ltd (23 020 362)
Statement Upheld Domiciliary care 30-Oct-2024
Summary: Mr X complained the care provider did not provide a breakdown of its costs and carers did not attend for their allotted visit times. He also complained about the standard of care provided to his mother. We have found the actions of the care provider caused injustice. The care provider agreed to apologise, make payments for the distress and uncertainty caused and carry out a service improvement.
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Statement Upheld Special educational needs 30-Oct-2024
Summary: Mrs X complains the Council delayed in putting in place an education other than at school package for her daughter, Y. The Council is at fault as it delayed in delivering elements of Y’s education other than at school package and did not arrange face to face tuition for Y as agreed. These faults caused Y to miss some education provision for three terms and caused distress to her and Mrs X. The Council has agreed to remedy this injustice by making a symbolic payment of £1800 to Y and a symbolic payment of £500 to Mrs X.
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Lancashire County Council (23 020 866)
Statement Upheld Assessment and care plan 30-Oct-2024
Summary: There is no evidence of fault by the Council in the way it dealt with Mr X's care arrangements. It acted properly and in accordance with the law. There is no fault in the charges levied for Mr X’s residential stay. There is fault in the way the Council dealt with Mrs X’s complaint. It delayed in responding and failed to address all points of complaint.
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London Borough of Newham (23 020 975)
Statement Upheld Homelessness 30-Oct-2024
Summary: We found the Council at fault for its response when Mrs D sought its support when she faced being made homeless. The Council delayed in making decisions and failed to communicate with her. This caused Mrs D avoidable distress. The Council has accepted these findings and at the end of this statement we set out what action it will take to remedy this injustice and make service improvements.
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London Borough of Hounslow (23 010 319)
Statement Upheld Friends and family carers 30-Oct-2024
Summary: Mrs X complained that the Council has declined to accept that it placed her grandchild with her and that she is, therefore, a family and friends carer. She says that, as a result, she has been denied financial support to which she is entitled. We did not uphold Mrs X’s complaint. However, we found the Council was at fault in failing to have a policy on family and friends foster carers as required by law. The Council has agreed to publish a written policy.
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North Somerset Council (23 012 177)
Statement Upheld Assessment and care plan 30-Oct-2024
Summary: Avon & Wiltshire Mental Health Partnership NHS Trust did not appropriately record Miss X’s reasonable adjustments during a meeting. That did not cause her an injustice but the Trust should still take action to stop similar fault happening to others. Also, an Approved Mental Health Professional for North Somerset Council did not inform Mr X of his rights as Miss X’s nearest relative following a Mental Health Act assessment. The Council should apologise for the frustration caused to him.
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Avon & Wiltshire Mental Health Partnership NHS Trust (23 012 177a)
Statement Upheld Mental health services 30-Oct-2024
Summary: Avon & Wiltshire Mental Health Partnership NHS Trust did not appropriately record Miss X’s reasonable adjustments during a meeting. That did not cause her an injustice but the Trust should still take action to stop similar fault happening to others. Also, an Approved Mental Health Professional for North Somerset Council did not inform Mr X of his rights as Miss X’s nearest relative following a Mental Health Act assessment. The Council should apologise for the frustration caused to him.