Decision search
Your search has 46978 results
-
London Borough of Tower Hamlets (23 005 790)
Statement Upheld Child protection 11-Mar-2024
Summary: Ms X complained the Council failed to follow statutory guidance and its own policies when it held an Initial Child Protection Conference regarding her child, Y. The Council was at fault for failing to provide Ms X with all the reports for the conference. There was also fault in the Council’s record keeping. The Council has already apologised for the faults, and this was sufficient to remedy any injustice caused.
-
Northumberland County Council (23 010 355)
Statement Upheld Planning applications 11-Mar-2024
Summary: Mr X complained the Council did not properly consider his objections to a neighbour’s planning application. He also complained the Council did not properly investigate his subsequent complaint. Mr X says the Council’s actions caused him considerable distress. We found fault by the Council and the Council has agreed to provide an apology and a financial remedy to Mr X.
-
East Riding of Yorkshire Council (23 011 431)
Statement Upheld Charging 11-Mar-2024
Summary: Mr X complained the Council delayed carrying out a financial assessment for his mother Mrs Y’s contribution to her care costs and then wrongly decided his mother has deprived herself of assets to avoid care costs. There was no fault in the way the Council decided Mrs Y had deprived herself of assets. Through its complaints investigation the Council identified faults with its initial decision making regarding deprivation, delay in the financial assessment process and in information provided to the family. It offered to apologise and pay Mr X £250 which was appropriate. It also agreed to take action to prevent recurrence of the faults.
-
Salford City Council (23 006 968)
Statement Closed after initial enquiries Council tax 11-Mar-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax arrears. This is because there is not enough evidence of fault to justify investigating.
-
Statement Upheld Special educational needs 11-Mar-2024
Summary: Miss X complained about the Council’s failure to provide her with support for her special educational needs, as set out in her Education, Health and Care Plan. We found the Council to be at fault. The Council has agreed to apologise and make a payments to Miss X and her mother to acknowledge the distress caused by the lack of specialist provision.
-
Derbyshire County Council (23 009 587)
Statement Upheld Special educational needs 11-Mar-2024
Summary: There was fault the Council delayed issuing an Education, Health, and Care plan for Mrs X’s son. Those delays caused an injustice to Mrs X because of uncertainty about her son’s education. The Council has already apologised for those delays. There was also fault the Council did not do enough to consider its duty to ensure Mrs X’s son was being provided education provision, while he was out of school, and this fault has caused Mrs X’s son an injustice. During our enquiries, the Council made a suitable offer of a financial remedy to recognise these injustices.
-
Staffordshire County Council (23 013 365)
Statement Upheld Special educational needs 11-Mar-2024
Summary: We upheld a complaint about a delay in issuing an amended Education, Health and Care Plan. This caused avoidable distress and a delay in appeal rights. The Council will apologise, make a payment and take action described in this statement to minimise the chance of recurrence.
-
Tameside Metropolitan Borough Council (23 013 898)
Statement Not upheld Highway repair and maintenance 11-Mar-2024
Summary: Mr X complains the Council has wrongly served an enforcement notice on him to remove an obstruction on the highway causing distress. Mr X disputes whether the land is highway or not. We have ended our investigation into Mr X’s complaint as the courts are better placed to address the complaint and decide the status of the disputed land.
-
Tameside Metropolitan Borough Council (23 014 130)
Statement Closed after initial enquiries Other 11-Mar-2024
Summary: We will not investigate this complaint about the support Mr B received when he moved from one area to another. This is because further investigation by us could not add to the Council’s response or make a different finding.
-
Liverpool City Council (23 014 350)
Statement Closed after initial enquiries Special educational needs 11-Mar-2024
Summary: We will not investigate Mr X’s complaint about Education Health and Care Plan matters. A Tribunal appeal covered most of his complaint. And there is not enough injustice to warrant an investigation for a short period when B may have missed their full provision.