Decision search
Your search has 46978 results
-
Devon County Council (23 010 183)
Statement Upheld Child protection 12-Mar-2024
Summary: Miss F complained about the way the Council dealt with her request for it to accommodate her son. There was no fault in the way the Council dealt with the request but there was fault in its complaint handling which caused some time and trouble to Miss F. The Council has agreed to apologise. I have ended my investigation into the way a social worker spoke to Miss F as there is not enough evidence to reach a finding.
-
Care UK Community Partnerships Limited (23 006 936)
Statement Upheld Residential care 12-Mar-2024
Summary: Mr X complains Chandler Court failed to meet his mother’s needs properly after she had a stroke on 6 May 2023, resulting in her being left for six hours before calling an ambulance. Care UK accepts Chandler Court should have checked Mrs Y earlier in the day for signs of a stroke. It says it has taken action to ensure this does not happen again. Care UK needs to confirm the action it has taken. It also needs to make a symbolic payment to Mrs Y.
-
Surrey County Council (23 007 307)
Statement Upheld Alternative provision 12-Mar-2024
Summary: Mrs X complains the Council failed to provide her daughter Y with suitable alternative education from November 2021 until July 2022. We find fault with the Council for delay in issuing the Education, Health and Care Plan and for failing to arrange alternative provision for Y, causing Mrs X frustration and distress. We have agreed a financial remedy for the injustice.
-
Northumberland County Council (23 008 776)
Statement Upheld Special educational needs 12-Mar-2024
Summary: Mr X complained about poor communication, delays, and a lack of transparency within the Council’s SEN team regarding his son’s EHC plan and arrangements for a school place. The delay in the EHC Plan process and failings in the Council’s communication with Mr X is fault. This fault has caused Mr X an injustice.
-
Norfolk County Council (23 008 888)
Statement Upheld Special educational needs 12-Mar-2024
Summary: X complained the Council failed to provide the signing support provision in their Education Health and Care Plan. We have found fault by the Council, causing injustice, in failing to deliver this support, and also in failing to communicate sensitively with X about its proposal to remove the provision and properly consider its Equality Act duties. The Council has agreed to remedy this injustice by apologising to X, making a payment to reflect the distress and uncertainty caused and the impact of the missed provision.
-
Stockport Metropolitan Borough Council (23 008 899)
Statement Not upheld Planning applications 12-Mar-2024
Summary: Mrs X complained about the Council’s decision to grant planning permission for development, which she said badly affected her home. We found no fault causing injustice in how the Council reached its planning decision.
-
Surrey County Council (23 009 459)
Statement Upheld Special educational needs 12-Mar-2024
Summary: Mr X complained about the Council’s significant delay in issuing a final amended Education, Health and Care Plan for his daughter after an annual review. We found the Council issued an appropriate remedy in its final complaint response to him. But we found further fault as it took an additional two months to issue a final plan after this. The Council has agreed to remedy the remaining injustice with a small symbolic payment.
-
Southampton City Council (23 015 265)
Statement Closed after initial enquiries Enforcement 12-Mar-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s neighbour’s planning application and its decision to grant permission. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
-
London Borough of Croydon (23 012 772)
Statement Upheld Allocations 12-Mar-2024
Summary: Mrs D complained the Council failed to properly consider her application to join the housing register. We find the Council was at fault for failing to properly consider Mrs D’s evidence and circumstances. It also delayed dealing with Mrs D’s housing application and her request for a review. The Council has agreed to our recommendations to address the injustice caused by fault.
-
Statement Not upheld Special educational needs 12-Mar-2024
Summary: We have discontinued our investigation into Mrs B’s complaint about her daughter's special educational needs support. Since we received the complaint, the Council has commissioned an independent investigation to reconsider the issues Mrs B has raised. If Mrs B remains dissatisfied after this reconsideration, she can contact us again.