Decision search
Your search has 47151 results
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Cambridgeshire County Council (23 016 051)
Statement Closed after initial enquiries Child protection 28-Mar-2024
Summary: We will not investigate this complaint about the Council’s safeguarding officer not investigating a matter after Ms X said a school and a teaching agency had withheld information. The role of the safeguarding officer did not extend to investigating the school’s own investigation of what was alleged. We cannot investigate the substantive actions of the school and the teaching agency.
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London Borough of Camden (23 016 181)
Statement Closed after initial enquiries Other 28-Mar-2024
Summary: We will not investigate this complaint about management of leases and tenancies in a building where the Council has landlord responsibility. Mr X could complain to the Housing Ombudsman Service about the deficiencies of flooring and bathroom leaks from the property above in a leasehold building.
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Milton Keynes Council (23 016 391)
Statement Closed after initial enquiries Traffic management 28-Mar-2024
Summary: We will not investigate this complaint about the Council’s handling of the introduction of new parking restrictions in Mr X’s road. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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Stockton-on-Tees Borough Council (23 016 666)
Statement Closed after initial enquiries Drainage 28-Mar-2024
Summary: We will not investigate Mr and Mrs X’s complaint, brought by Mr Y, about the Council denying responsibility for flooding of their back garden. The complaint amounts to a claim that the Council is liable for the flooding and damage to their property. We cannot make findings on legal liability for property damage. It would not be unreasonable for Mr and Mrs X to pursue their legal liability claim against the Council at court, to pursue the required legal finding and redress they seek.
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Surrey County Council (22 013 838)
Statement Closed after initial enquiries Special educational needs 28-Mar-2024
Summary: Mrs X complained the Council failed to name a suitable school in her daughter’s Education, Health and Care Plan. We have ended our investigation as Mrs X’s complaint is outside our jurisdiction.
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London Borough of Haringey (22 016 531)
Statement Upheld Planning applications 28-Mar-2024
Summary: Mr X complained about the Council’s handling of planning application and enforcement matters for a neighbouring property. We find fault which caused Mr X avoidable uncertainty, distress, frustration, and inconvenience. The Council should apologise and make a payment of £100 to reflect injustice caused.
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Transport for London (23 011 788)
Statement Closed after initial enquiries Public transport 28-Mar-2024
Summary: We will not investigate this complaint about public transport because there is not significant enough injustice to warrant our investigation.
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Royal Borough of Kingston upon Thames (23 011 817)
Statement Upheld Other 28-Mar-2024
Summary: Mr X complains the Council has not provided a sufficient remedy following delay in repairing faulty appliances in his temporary accommodation. We have concluded our investigation having made a finding of fault. There was delay in repairing the appliances and the Council has offered to make a further remedy payment to Mr X in line with its Housing Compensation Policy. The Council’s offer is fair and proportionate.
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London Borough of Islington (23 017 163)
Statement Upheld Domiciliary care 27-Mar-2024
Summary: We will not investigate this complaint about inadequate domiciliary care. Further investigation by the Ombudsman would not achieve a more meaningful outcome as the Council has now agreed to refund Mrs Y’s care charges. It has also provided explanations and apologies, and created an action plan with the care provider.
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Ashfield District Council (23 017 307)
Statement Closed after initial enquiries Councillor conduct and standards 27-Mar-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Councillor Code of Conduct complaint. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.