Decision search
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Wiltshire Council (23 008 741)
Statement Upheld Special educational needs 22-Mar-2024
Summary: Mrs Y complains about delays in parts of the Education Health and Care Plan (EHC) process followed by the Council for her son, D. She also complains about the Council’s failure to ensure that D was registered for all his GCSE examinations and received the appropriate resources and additional time. The Council has already upheld most of Mrs Y’s complaint and apologised. The Council has also agreed to implement the additional actions listed at the end of this statement to fully remedy the injustice caused by fault.
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Hertsmere Borough Council (23 009 109)
Statement Not upheld Allocations 22-Mar-2024
Summary: Ms J complains the Council has not allowed her family a three-bedroom property need on its housing register. This is despite being presented with evidence to show they need these bedrooms, on the grounds of disability. Our decision is there is no evidence of fault, so we cannot question the merits of the Council’s decision.
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Statement Closed after initial enquiries Parking and other penalties 22-Mar-2024
Summary: We cannot investigate Mr X’s complaint about the Council’s handling and escalation of a penalty charge notice. This is because Mr X has taken the matter to the Traffic Enforcement Centre at Northampton County Court.
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Wirral Metropolitan Borough Council (22 017 343)
Statement Upheld Special educational needs 22-Mar-2024
Summary: Mrs X complained about the Council’s actions and delays with her son’s Education, Health and Care Plan after previous annual reviews, and it did not secure special educational provision for him. The Council accepted fault and offered a remedy. We are satisfied the remedy appropriately acknowledges the injustice from not securing his provision as specified in his plan. The Council has also agreed to a further financial symbolic remedy payment to recognise Mrs X’s distress during these matters.
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Stoke-on-Trent City Council (23 003 146)
Statement Not upheld Planning applications 22-Mar-2024
Summary: X complained about the Council’s failure to take enforcement action against his neighbour, who carried out development works without planning permission. We did not investigate this complaint further, because we were unlikely to find fault, recommend a remedy or reach any other meaningful outcome.
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Devon County Council (23 017 892)
Statement Closed after initial enquiries Alternative provision 22-Mar-2024
Summary: We will not investigate this complaint about alternative educational provision for Miss X’s child. We have previously considered matters up to August 2023, at which point Miss X had a right to appeal to the Special Educational Needs and Disability Tribunal it would have been reasonable to use. The Council could therefore regard the child’s absence from school from then on as unauthorised and it had no duty to consider any request for a further assessment of the child’s needs for six months.
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Statement Closed after initial enquiries Child protection 22-Mar-2024
Summary: We will not investigate Mr X’s complaint. This is because there is no sign of fault in the Council’s decision not to accept his complaint because he does not have parental responsibility for the children concerned.
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London Borough of Waltham Forest (23 018 035)
Statement Closed after initial enquiries Parking and other penalties 22-Mar-2024
Summary: We will not investigate Mrs X’s complaint about a decision to implement a Controlled Parking Zone on a road near to where she lives. This is because there is insufficient evidence of fault to warrant investigation.
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Central Bedfordshire Council (23 017 984)
Statement Closed after initial enquiries Planning applications 22-Mar-2024
Summary: We will not investigate this complaint about work carried out to the road where the complainant lives. We cannot decide whether the Council is liable for damage to his property or personal injury, these are matters for insurers or the courts. Nor can we require the Council to impose penalties on those who carried out the work.
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Stockport Metropolitan Borough Council (23 017 995)
Statement Closed after initial enquiries Planning applications 22-Mar-2024
Summary: We will not investigate this complaint about the Council’s processing of a retrospective planning application. There is insufficient evidence of fault which would warrant an investigation.