Decision search
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Gloucestershire County Council (25 002 794)
Statement Upheld Alternative provision 18-Dec-2025
Summary: Mr B complained that the Council had delayed in completing an Education, Health and Care needs assessment in respect of his son C. He also complained that the Council had failed to provide suitable and accessible full-time education for C. We found there was delay in completing the assessment process due to a delay in receiving the Educational Psychology advice. We did not find fault with its actions in respect of alternative provision. The Council has agreed to apologise to Mr B and C and make a symbolic payment of £450.
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Royal Borough of Kingston upon Thames (25 002 822)
Statement Upheld Assessment and care plan 18-Dec-2025
Summary: Mr X complained the Council delayed completing a social care needs assessment and that it has denied him getting medical treatment by making false statements. While there was a delay in completing the care needs assessment, this did not affect the outcome as Mr X continues to refuse to accept the care offered to meet his assessed needs.
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Telford & Wrekin Council (25 002 971)
Statement Closed after initial enquiries Domiciliary care 18-Dec-2025
Summary: We will not investigate Mrs X’s complaint that a carer shouted at her during a telephone call and falsely accused Mrs X of leaving many voicemails. This is because any injustice arising is not significant enough to warrant an investigation.
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Brighton & Hove City Council (25 003 522)
Statement Closed after initial enquiries Other 18-Dec-2025
Summary: Ms C complains the Council and Trust failed to provide suitable care and safeguard her mother, Mrs D. Ms C complains the Care Provider inappropriately gave notice following safeguarding concerns and Mrs D was forced to move. We will not investigate this complaint as there is not enough evidence of fault or injustice and there is no worthwhile outcome achievable by an investigation.
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Sussex Partnership NHS Foundation Trust (25 003 522a)
Statement Closed after initial enquiries Mental health services 18-Dec-2025
Summary: Ms C complains the Council and Trust failed to provide suitable care and safeguard her mother, Mrs D. Ms C complains the Care Provider inappropriately gave notice following safeguarding concerns and Mrs D was forced to move. We will not investigate this complaint as there is not enough evidence of fault or injustice and there is no worthwhile outcome achievable by an investigation.
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Mid Sussex District Council (25 008 487)
Statement Closed after initial enquiries Other 18-Dec-2025
Summary: We will not investigate Mr X’s complaint about how the Council took enforcement action against him. This is because there is not enough evidence of fault to justify an investigation.
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Bracknell Forest Council (25 008 901)
Statement Closed after initial enquiries Disabled facilities grants 18-Dec-2025
Summary: We will not investigate this complaint the Council refused a relocation grant. There is not enough evidence of fault in how it reached its decision to justify our involvement.
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London Borough of Islington (25 008 979)
Statement Closed after initial enquiries Antisocial behaviour 18-Dec-2025
Summary: We cannot investigate Miss X’s complaint the Council failed to repair structural damage to her property; or that it mismanaged her son’s benefits. Both these complaints are outside our jurisdiction. We will not investigate her complaint about her neighbour’s use of CCTV, that is because the Information Commissioner’s Office is best placed to consider the matter.
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Leicestershire County Council (25 009 052)
Statement Closed after initial enquiries Adoption 18-Dec-2025
Summary: We cannot investigate this complaint about the conduct of the Council’s social workers and information they provided in court. The law prevents us from investigating matters that have been subject to court proceedings.
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Lancashire County Council (25 009 158)
Statement Upheld Special educational needs 18-Dec-2025
Summary: We cannot investigate a complaint about the school named in an Education Health and Care Plan. Miss X has appealed to the SEND Tribunal about this and therefore the law says we cannot investigate. Additionally, we will not investigate Miss X’s complaint about delays in the annual review of the Education Health and Care Plan. The Council upheld the complaint, apologised and there are no wider public interest issues to justify our investigation.