Decision search
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North Northamptonshire Council (24 013 166)
Statement Upheld Enforcement 18-Dec-2025
Summary: We upheld a complaint from Mr B about the Council’s response to concerns he had about the incomplete housing development he lives on. We found the Council’s planning enforcement service communicated poorly with Mr B, including after he complained, and it lacked a clear plan to tackle the issues he raised. These faults caused Mr B unnecessary uncertainty, time and trouble. The Council accepted these findings and at the end of this statement, we set out the action it agreed to take to remedy this injustice and improve its service.
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Worcestershire County Council (24 015 809)
Statement Upheld Special educational needs 18-Dec-2025
Summary: The Council was at fault for failing to adhere to the statutory timescales in reviewing Mr X’s child’s Education, Health and Care Plan. The Council was also at fault for failing to ensure delivery of Mr X’s child’s Education, Health and Care Plan provision. The Council agreed to apologise to Mr X and his child and provide a symbolic payment for the avoidable frustration and distress caused and the missed Education, Health and Care Plan provision.
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North Northamptonshire Council (24 016 796)
Statement Upheld Enforcement 18-Dec-2025
Summary: Mr X complained the Council failed to act on planning breaches and environmental health issues and delayed responding to his complaint. The Council delayed investigating the planning issues and delayed responding to the complaint which caused Mr X frustration. There is no fault in how the Council assessed the planning breaches or in how it considered the environmental health issues. An apology for Mr X’s frustration is satisfactory remedy.
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Statement Not upheld Alternative provision 18-Dec-2025
Summary: We have discontinued our investigation into how the Council remedied the impact of Ms X’s child missing education. This is because we cannot achieve anything further.
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Northumberland County Council (24 022 291)
Statement Upheld Assessment and care plan 18-Dec-2025
Summary: Mrs F complained the Council breached her mother, Mrs B’s human rights by placing her in a care home against her wishes and charging her incorrectly. We found delay in seeking a home care provider which caused uncertainty. The Council has agreed to make a symbolic payment to Mrs B to remedy this injustice. We found no fault in the rest of the complaint. There is no evidence the Council has not had due regard to Mrs B’s human rights.
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Cherwell District Council (24 023 326)
Statement Not upheld Enforcement 18-Dec-2025
Summary: Mrs X complained the Council failed to enforce a section 106 agreement to provide community facilities. We found no fault in the Council’s actions.
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London Borough of Ealing (25 000 784)
Statement Not upheld Other 18-Dec-2025
Summary: We found no fault with the care provided to Miss Y by London Borough of Hammersmith and Fulham, West London NHS Trust and North West London Integrated Care Board.
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Oxfordshire County Council (25 000 946)
Statement Upheld Assessment and care plan 18-Dec-2025
Summary: We found the Council was at fault. The care and support plan it created for Mr X did not set out clearly the agreed expectations for the division of his care between paid and informal carers. This caused Mr X’s wife, Mrs X, confusion and uncertainty. The Council agreed to apologise and make a payment to Mrs X.
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Kent County Council (25 001 695)
Statement Upheld Special educational needs 18-Dec-2025
Summary: The Council failed to ensure it consulted Z’s preferred college placement to see if they could attend. It then delayed issuing Z’s Education, Health and Care Plan following an annual review and failed to ensure Z had suitable education in place for one year. The Council’s faults led to avoidable missed provision for Z and distress and frustration for Z and their parent, Ms X. To recognise the injustice caused by the faults in this case, the Council has agreed to apologise, pay Ms X £3,200 and take action to improve its services.
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West Sussex County Council (25 001 966)
Statement Upheld Special educational needs 18-Dec-2025
Summary: Ms X complained the Council failed to finalise her daughter, Y’s, Education, Health and Care (EHC) Plan within legal timescales and did not communicate properly with her. Ms X says this impacted her financially and distressed her and Y. The Council was at fault for failing to issue an EHC Plan for Y within legal timescales and for poor communication with Ms X. The Council has agreed to apologise and make a financial payment.