Decision search
Your search has 46978 results
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West Suffolk Council (23 014 915)
Statement Closed after initial enquiries Disabled facilities grants 11-Mar-2024
Summary: We will not investigate this complaint about the Council’s management of Mr X’s application for a disabled facilities grant. This is because most of the events complained about took place more than 12 months ago and it would have been reasonable for Mr X to refer them to us sooner. In addition, investigating the parts of the complaint that are within our jurisdiction would be unlikely to result in finding fault with the Council’s actions.
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Elmbridge Borough Council (23 014 999)
Statement Closed after initial enquiries Other 11-Mar-2024
Summary: Mr X complains about the Council’s litter collection service along his road. We will not investigate the complaint because an investigation is unlikely to add to the Council’s own investigation or lead to a different outcome.
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Winchester City Council (23 011 928)
Statement Upheld Planning applications 11-Mar-2024
Summary: Mr D says the Council did not follow the correct process advertising a planning application. The Council has already accepted fault in this matter. We have not found any evidence of additional fault or an unremedied injustice. We have completed the investigation and upheld the complaint because of the already accepted fault.
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Broxtowe Borough Council (23 016 936)
Statement Closed after initial enquiries Managing council tenancies 11-Mar-2024
Summary: We will not investigate this complaint. It is about the Council’s management of its social housing, which the law prevents us investigating.
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London Borough of Tower Hamlets (23 016 713)
Statement Closed after initial enquiries Other 11-Mar-2024
Summary: Mr X complains a phone call with a Council officer caused him distress. He also complains about the Council’s investigation of his complaint. We will not investigate because there is insufficient evidence of fault to warrant an investigation.
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Reading Borough Council (23 016 765)
Statement Upheld Domiciliary care 11-Mar-2024
Summary: We will not investigate this complaint about adult social care provided at home. This is because it is unlikely we could add to the Council’s investigation or achieve anything further. The Council has accepted fault, apologised, and acted to improve future service. We are satisfied with the Council’s actions in response to the complaint.
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South Tyneside Metropolitan Borough Council (23 016 832)
Statement Closed after initial enquiries Refuse and recycling 11-Mar-2024
Summary: We will not investigate this complaint about strike action which is affecting bin collections. This is because the law prevents us from investigating complaints about matters that affect most of the residents in a council’s area.
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London Borough of Brent (23 016 902)
Statement Closed after initial enquiries Planning applications 11-Mar-2024
Summary: We cannot investigate Mrs X’s complaint about the Council’s handling of her planning applications. This is because Mrs X has used her right of appeal to the Planning Inspectorate.
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Derbyshire Dales District Council (23 016 784)
Statement Closed after initial enquiries Trees 11-Mar-2024
Summary: We cannot investigate this complaint about the Council’s actions in pursuing a prosecution against Mr X. This is because we cannot investigate a complaint about the start of court action.
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Reading Borough Council (23 016 917)
Statement Closed after initial enquiries Child protection 11-Mar-2024
Summary: We will not investigate this complaint about how the Council’s children’s services dealt with matters concerning child protection. This is because we could not add to the investigation carried out by the Council and we cannot investigate matters that have been considered in court.