Decision search
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London Borough of Southwark (22 017 970)
Statement Upheld Allocations 25-Mar-2024
Summary: Mr X complained the Council took too long to assess his application to join its housing register, asked him to provide the same documents on multiple occasions and did not reply to his communications. We found fault by the Council in the way it handled Mr X’s application which caused him an injustice. The Council agreed to send Mr X a written apology and make him a payment in recognition of the uncertainty, frustration and time and trouble caused him.
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Hampshire County Council (23 000 195)
Statement Upheld Special educational needs 25-Mar-2024
Summary: Mrs X complained the Council failed to review her child’s education, health and care plan properly, failed to provide the provision set out in the plan, and failed to provide alternative education when her child was out of school. She also complained about the Council’s conduct during an appeal. Mrs X said this caused her unnecessary and avoidable distress and frustration. She said the missed education and special provision had an impact on her child. We uphold some parts of Mrs X’s complaint because we find fault causing injustice. The Council will apologise and make a payment to remedy the injustice. We cannot investigate two parts of the complaint. This is because they are outside the Ombudsman’s jurisdiction.
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London Borough of Merton (23 001 234)
Statement Upheld Council tax 25-Mar-2024
Summary: Ms X complained about how the Council dealt with her council tax bills and the enforcement action it took to recover the amounts owed. Ms X also complained about the conduct of the enforcement agent who visited her property. There was no fault with how the Council dealt with and recovered Ms X’s council tax bills. However, there was fault by the Council for its failure to follow its retention policy for enforcement agents’ body worn videos, but it caused no injustice to Ms X.
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Stockton-on-Tees Borough Council (23 013 736)
Statement Upheld Residential care 25-Mar-2024
Summary: There was fault by the Council’s care provider, Akari Care. It failed to keep complete and contemporaneous records. It did not establish what had happened at the first stage of its complaint response. It did not provide care to Mr X when he became distressed. This caused distress to Mr X and his friend who represents him. The Council has agreed to remedy the injustice caused.
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London Borough of Lambeth (23 014 629)
Statement Closed after initial enquiries Child protection 25-Mar-2024
Summary: We will not investigate Mr X’s complaint about matters relating to the Council’s child protection involvement with his family. This is because there is no sign of fault in the Council’s decision not to consider his complaint until ongoing court proceedings have concluded. The Council has already offered Mr X a suitable remedy for its delay in informing him of its decision.
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London Borough of Southwark (23 015 212)
Statement Closed after initial enquiries Allocations 25-Mar-2024
Summary: We will not investigate this complaint about the Council’s decision to remove priority starts from a housing application. Not only is the complaint late, there is not enough evidence of fault to justify our involvement.
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City of Bradford Metropolitan District Council (23 015 301)
Statement Closed after initial enquiries Disabled facilities grants 25-Mar-2024
Summary: We will not investigate this complaint about an alleged failure by the Council to meet social care needs or appropriately safeguard the complainant from the risk of harm. This is because we are unlikely to find fault with the Council’s handling of these matters.
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Derbyshire Dales District Council (23 017 814)
Statement Closed after initial enquiries Planning applications 25-Mar-2024
Summary: We will not investigate this complaint about the Council’s delays in responding to the complainant’s concerns and requests for information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.
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Reading Borough Council (23 017 964)
Statement Closed after initial enquiries Other 25-Mar-2024
Summary: We will not investigate this complaint about information sent to Miss X when she complained to the Council. This is because the Council has said it will contact Miss X about her complaint. It is reasonable for Miss X to complete the Council’s own complaints process. An investigation at this time would not achieve anything more.
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Liverpool City Council (23 017 933)
Statement Closed after initial enquiries Other 25-Mar-2024
Summary: We will not investigate this complaint about the Council’s actions in responding to a high hedges complaint under the Anti-Social Behaviour Act 2003. There is insufficient evidence of fault which would warrant an investigation.