Decision search
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Devon County Council (24 021 842)
Statement Closed after initial enquiries Other 27-Aug-2025
Summary: Miss X complained Devon County Council and NHS Devon Integrated Care Board produced a document that did not accurately reflect her son’s needs and failed to explain where the information in the form came from. We will not investigate Miss X’s complaint. This is because we do not consider an investigation by the Ombudsmen would be likely to add to the work already undertaken by the Council in response to Miss X’s complaint.
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Statement Closed after initial enquiries Other 27-Aug-2025
Summary: Miss X complained Devon County Council and NHS Devon Integrated Care Board produced a document that did not accurately reflect her son’s needs and failed to explain where the information in the form came from. We will not investigate Miss X’s complaint. This is because we do not consider an investigation by the Ombudsmen would be likely to add to the work already undertaken by the Council in response to Miss X’s complaint.
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Staffordshire County Council (25 000 325)
Statement Closed after initial enquiries Domiciliary care 27-Aug-2025
Summary: We will not investigate this complaint about adult social care provided at home. The claimed injustice is not significant enough to justify our involvement. The issues are not ongoing as the Council changed the care provider.
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London Borough of Lambeth (25 002 720)
Statement Closed after initial enquiries Homelessness 27-Aug-2025
Summary: We will not investigate this complaint about the suitability of Ms X’s temporary accommodation. It was reasonable to expect Ms X to ask the Council for a review of its decisions.
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Coventry City Council (25 002 815)
Statement Upheld Child protection 27-Aug-2025
Summary: We will not investigate Mr F’s complaint because the Council has responded at all three stages of the statutory children’s complaint process, and there is nothing we could add by further investigation. The Council has offered a satisfactory remedy.
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Manchester City Council (25 004 161)
Statement Upheld Refuse and recycling 27-Aug-2025
Summary: We will not investigate this complaint about the failure to return bins to the correct location after they are emptied. We consider the Council’s apologies and correction of the service an appropriate remedy.
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Tameside Metropolitan Borough Council (25 004 589)
Statement Closed after initial enquiries Other 27-Aug-2025
Summary: We will not investigate Mr X’s complaint about sharing Mrs Y’s data because there is insufficient evidence of fault and the Information Commissioner’s Officer is better placed to consider this. The Council has apologised for a delay in responding to Mr X’s emails, which is appropriate and further investigation would not lead to a different outcome.
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Essex County Council (25 004 709)
Statement Closed after initial enquiries Child protection 27-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions following a safeguarding referral about his children. There is not enough evidence of fault to justify our involvement.
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Hampshire County Council (25 005 213)
Statement Closed after initial enquiries Special educational needs 27-Aug-2025
Summary: We cannot investigate Ms X’s complaint about how the Council carried out an Education Health and Care needs assessment. This is because she has used her right of appeal to a tribunal and the issues raised are not separable from that appeal.
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Lincolnshire County Council (25 005 218)
Statement Closed after initial enquiries Street furniture and lighting 27-Aug-2025
Summary: We will not investigate this complaint about not removing a sign blocking a path. This is because there is not enough evidence of fault to warrant an investigation.