Decision search
Your search has 53740 results
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London Borough of Hackney (24 020 131)
Statement Upheld Homelessness 28-Aug-2025
Summary: Mrs D complains the Council placed her in unsuitable temporary accommodation. I have found the Council at fault because it delayed carrying out a suitability review and Mrs D remains in unsuitable accommodation. The Council has agreed to pay redress and ensure Officers are following the correct process when considering suitability review requests.
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London Borough of Haringey (24 020 953)
Statement Not upheld Parking and other penalties 28-Aug-2025
Summary: Miss X complained the Council sent her enforcement letters about penalty charge notices when it should not have done. We have not found fault in the Council’s actions. We do not uphold Miss X’s complaint.
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Central Bedfordshire Council (24 022 635)
Statement Upheld Assessment and care plan 28-Aug-2025
Summary: Ms X complained about a social care assessment leading to a decision to end her care package. There was poor communication and a failure to act in line with Care Act 2014 eligibility regulations which was fault causing avoidable distress, time and trouble and a loss of care services. There is no fault in reducing the hours of care and support allocated to meet Ms X’s needs. The Council will apologise, make payments to Ms X and issue a reminder to council staff to provide details of the appeal procedure and to signpost us at the end of the complaint procedure.
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Norwich City Council (25 001 830)
Statement Closed after initial enquiries Council house sales and leaseholders 28-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to inform Miss X about changes to the Right to Buy discount implemented by the government in 2024. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Croydon (25 002 119)
Statement Closed after initial enquiries Homelessness 28-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application since 2019. There is insufficient evidence of fault which would warrant an investigation. We will not exercise discretion to consider events before 2024 because they are outside the normal 12-month period for receiving complaints.
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Lancashire County Council (25 002 892)
Statement Closed after initial enquiries Assessment and care plan 28-Aug-2025
Summary: We will not investigate this complaint about adult social care because there is not enough injustice to justify our involvement.
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Birmingham City Council (25 004 245)
Statement Closed after initial enquiries Refuse and recycling 28-Aug-2025
Summary: We cannot investigate Ms X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
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North Somerset Council (25 004 456)
Statement Closed after initial enquiries Charging 28-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of a charge for residential care. This is because the injustice is not significant enough to warrant our involvement, and an investigation is unlikely to lead to a different outcome.
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Buckinghamshire Council (25 005 121)
Statement Closed after initial enquiries Other 28-Aug-2025
Summary: We will not investigate Mr X’s late complaint about the Council’s handling of his child’s case between 2018 and 2019. The issues raised are closely connected to court proceedings about care arrangements for Mr X’s child. There are no good reasons to exercise discretion to investigate this late complaint now. Further, the existence of court action creates a permanent and absolute legal bar that prevents us from investigating the matter.
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Statement Closed after initial enquiries Child protection 28-Aug-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to properly investigate an allegation made about a teacher. This is because there is insufficient evidence of fault.