Decision search
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Hertfordshire County Council (24 015 361)
Statement Upheld Special educational needs 08-Oct-2025
Summary: Ms X complained the Council caused delays in the Education Health and Care Needs assessment and planning for her child, C. This has caused C to miss education and distress to C and the whole family. The Council is at fault and has agreed to a package of remedies.
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Suffolk County Council (24 015 439)
Statement Upheld Special educational needs 08-Oct-2025
Summary: Miss X complained that the Council refused to provide a passenger assistant trained to administer emergency medication for her son Y who has special educational needs. She said this prevented Y from receiving the suitable home to school transport he was entitled to, it had a significant negative impact on Y’s development, and caused financial and emotional impact on the family. We find the Council at fault for the way it made its decision which caused distress. The Council agreed to apologise, make a symbolic payment and amend its policy.
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East Sussex County Council (24 017 449)
Statement Closed after initial enquiries Charging 08-Oct-2025
Summary: We will not investigate Mr X’s complaint about the care and support the Council provided to his late father, Mr Y. This is because the complaint is late and there are no good reasons why Mr X did not complain sooner.
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Eastbourne Borough Council (24 017 486)
Statement Upheld Antisocial behaviour 08-Oct-2025
Summary: Mrs B says the Council failed to act on noise nuisance and breached data protection regulations. The Council failed to investigate Mrs B’s noise complaints in accordance with its procedure and breached data protection regulations. That caused Mrs B distress. An apology, discussion with Mrs B about installing noise recording equipment and arranging for officers to visit to witness the noise and training for officers is satisfactory remedy.
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Statement Not upheld Noise 08-Oct-2025
Summary: We have completed our investigation into how the Council dealt with Mr X’s complaint about a statutory nuisance from a nearby ventilation system. This is because we find no fault with the way the Council made its decisions.
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Leicester City Council (24 021 368)
Statement Upheld Special educational needs 08-Oct-2025
Summary: Mrs X complained the Council failed to provide the provision set out in her son’s Education, Health and Care (EHC) Plan. We found the Council’s failure to ensure Y received the speech and language therapy (SALT) set out in his EHC Plan is fault. This fault has caused an injustice. Mrs X has incurred costs in employing a private therapist to try and mitigate the impact of the missed SALT provision on her son. The Council will apologise, make payments and take action to remedy the injustice.
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Kent County Council (24 021 571)
Statement Upheld Child protection 08-Oct-2025
Summary: Ms X complained that the Council failed to consider a safeguarding complaint she made. The Council is not at fault for how it made its decision on Ms X’s safeguarding complaint. It followed its Local Authority Designated Officer policy and statutory guidance. However, there is fault in the way it communicated its decision to Ms X. This caused Ms X confusion and distress. The Council has agreed to apologise to Ms X and write to her to explain the reasons for its decision.
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London Borough of Ealing (24 021 647)
Statement Upheld Looked after children 08-Oct-2025
Summary: Ms X complained the Council failed to provide her with the correct support when she left care. She said there were delays by the Council in investigating her complaint and its offer of a symbolic financial payment was not enough to remedy the injustice caused to her. We found the Council at fault for failing to provide an appropriate remedy to Ms X. This fault caused injustice to Ms X. The Council will make a higher payment to recognise Ms X’s distress.
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Buckinghamshire Council (24 022 056)
Statement Closed after initial enquiries Planning applications 08-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to issue a Certificate of Lawfulness for his neighbour’s dropped kerb. We have not seen enough evidence of fault in the Council’s actions.
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West Sussex County Council (24 022 356)
Statement Upheld Charging 08-Oct-2025
Summary: Miss Z on behalf of her mother, Mrs X, complained the Council failed to provide information about the cost of a care home, delayed in completing the financial assessment and sending an invoice and then wrongly assessed Ms X’s savings. There is no fault in the Council’s calculations but it did delay completing this. The apology already provided by the Council is a suitable remedy.