Decision search
Your search has 54734 results
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London Borough of Islington (24 020 380)
Statement Closed after initial enquiries Trees 25-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision not to fell a tree. This is because there is insufficient evidence of fault by the Council and we cannot investigate the actions of the housing service.
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Midshires Care Limited (23 019 829)
Statement Upheld Domiciliary care 25-Mar-2025
Summary: Mr X and Mr Y complained on behalf of Mrs Y about the actions of Midshires Care Limited when providing live in carers for Mrs Y. We found the Care Provider did not tell Mr X and Mr Y certain information about carers, made an unannounced visit to their home, did not communicate properly about care arrangements for Mrs Y after a live in carer placement ended and continued to ask them for payment despite saying a hold was on their account. To remedy the injustice caused the Care Provider agreed to apologise, make a payment for the distress caused and carry out a service improvement.
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Central Bedfordshire Council (23 021 044)
Statement Upheld Alternative provision 25-Mar-2025
Summary: Mrs X complained the Council failed to provide a suitable education for her child when they were unable to attend school due to bullying. Mrs X also said the Council incorrectly decided not to consider a complaint about this. We have found the Council at fault for failing to consider Mrs X’s complaint through its complaints procedure. We have also found the Council at fault for failing to properly consider its section 19 duty, or document its decision-making. We cannot say the Council’s response would have been different, but for these faults. The Council has agreed to apologise and pay a symbolic financial remedy in recognition of the avoidable uncertainty caused. The Council also agreed to provide guidance to its officers.
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Nottingham City Council (24 001 921)
Statement Not upheld Other 25-Mar-2025
Summary: Ms X complained the Council failed to act over the condition of two derelict properties near her home. She said the condition of the properties encourages fly-tipping and rodents, which is a public health issue impacting her, and the community. There was no fault in the Council’s consideration of its available powers or in its response to the issues Ms X complained about.
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Milton Keynes Council (24 002 516)
Statement Upheld Special educational needs 25-Mar-2025
Summary: Miss X complained about the way the Council dealt with her son, Y’s education. The Council was at fault for failing to issue the Education Health and Care Plan within statutory timeframes and poor communication and complaint handling. This caused distress and frustration to Miss X and Y. The Council will apologise and make a payment to recognise the personal injustice caused.
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Northumberland County Council (24 004 200)
Statement Upheld Fostering 25-Mar-2025
Summary: Mrs Y complained about some of her experiences as a foster carer. The Council upheld and partially upheld some of her complaints. We have investigated the areas of complaint which the Council did not uphold. We have also considered whether the remedies already offered by the Council are proportionate. The Council has agreed to make a further payment of £750 to Mrs Y in recognition of the uncertainty and distress cause by the fault. The Council will also provide evidence of some of the service improvements already agreed.
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London Borough of Barnet (24 008 391)
Statement Upheld Special educational needs 25-Mar-2025
Summary: Ms X complained about the education, health and care needs assessment process. She also says the Council failed to secure the special educational provision in her child’s education, health and care plan and failed to respond to her request for a personal budget. She says this caused stress, anxiety and uncertainty. We found the Council failed to inform Ms X of the reasons for its decision to refuse her request for a personal budget. This caused her uncertainty, and she was denied the opportunity to request a review of the decision. The Council has agreed to apologise and make a payment to Ms X in recognition of the injustice caused. We do not uphold the remainder of Ms X’s complaints.
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Calderdale Metropolitan Borough Council (24 009 106)
Statement Upheld Other 25-Mar-2025
Summary: We have upheld this complaint the Council has delayed in resolving a disagreement about accommodation costs. The Council has agreed to make a decision about the disputed costs within the next four weeks. That is proportionate to remedy the injustice caused.
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Statement Upheld Special educational needs 25-Mar-2025
Summary: Ms X complained the Council delayed issuing J’s Education, Health and Care (EHC) Plan. Ms X also complained the Council communicated poorly and failed to properly address her complaint. We have found the Council at fault for its delay in issuing J’s EHC Plan, partly arising from service failure. We have also found the Council at fault for its poor communication. We do not consider the delay led to J missing special educational provision, for the reasons set out in the statement. However, the Council’s faults caused avoidable distress and uncertainty for Ms X and J, which the Council did not adequately recognise. The Council has agreed to apologise for this. The Council is already implementing service improvements to address the underlying faults that occurred in this case. The Ombudsman will continue to monitor these improvements through our casework.
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London Borough of Sutton (24 010 326)
Statement Not upheld Other 25-Mar-2025
Summary: Mrs B complained that the Council had not dealt with planning enforcement and noise issues properly when a nearby business increased its use of land near her home for storage and deliveries. There was no fault by the Council. It investigated the concerns raised properly and considered the evidence before deciding it could not take enforcement action.