Decision search
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Hampshire County Council (24 003 218)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs P complained the Council did not make arrangements to receive alternative provision when her daughter’s attendance at school deteriorated. We do not consider the Council was at fault for its decision not to arrange alternative provision, but we find fault for the Council’s extensive delays in responding to Mrs P and for arranging a meeting it had promised, which caused distress, frustration and uncertainty. The Council has agreed to apologise and offer a financial remedy to reflect this.
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Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs X complained the Council failed to provide appropriate education for her child, Y and delayed issuing him with a final Education Health and Care Plan. She also complained its communication with her was poor. We found fault by the Council on all parts of Mrs X’s complaint. As a result Y missed education he was entitled to, and he and Mrs X were caused distress, frustration and put to avoidable time and trouble. The Council agreed to apologise and make a payment to Mrs X and Y in recognition of the injustice caused to them.
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Slough Borough Council (24 004 675)
Statement Upheld Homelessness 27-Mar-2025
Summary: Ms Y complains the Council handled Mr X’s homelessness application poorly. She says this caused Mr X to be homeless which impacted his health. The Ombudsman finds the Council at fault. The Council has agreed to apologise and make a payment to Mr X and take service improvement action.
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Bristol City Council (24 004 803)
Statement Upheld Other 27-Mar-2025
Summary: Mr X complained the Council failed to ensure his child’s nursery provided funded childcare hours free of charge and said the provider instead applied mandatory top-up fees. Because of this, Mr X said that over five months, he was charged £1,173 more than he should have been for childcare hours that should have been free. The Council delayed carrying out an audit into the nursery and this was fault. However it took appropriate action by auditing the provider and instructing it to make changes. The provider still has not made the required changes but this is not due to lack of action by the Council. The Council has agreed to take further steps to bring the childcare provider into compliance.
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Surrey County Council (24 004 945)
Statement Upheld Planning applications 27-Mar-2025
Summary: Mr X says the Council failed to properly consider the impact on trees and hedgerows when granting planning permission, failed to properly assess trees, failed to follow the petition process and failed to respond to his complaint properly. There is no evidence of fault in how the Council handled the planning application or in its assessment of the trees. The Council did not follow the petition process fully and did not respond to all parts of the complaint. An apology, reminder to officers and a response to the complaint issues missed is satisfactory remedy.
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Suffolk County Council (24 008 941)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs X complained that the Council failed to make education provision for her son Y when he was unable to attend school. The Council was at fault as it delayed in making education provision for Y and did not ensure he received some provision in his Education, Health and Care Plan. As a result, Y missed education provision for two terms and the fault caused distress to Mrs X. The Council has agreed to remedy this injustice by apologising to Mrs X and Y, making a symbolic payment of £1800 to Y and a symbolic payment of £300 to Mrs X.
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Kirklees Metropolitan Borough Council (24 009 084)
Statement Upheld Charging 27-Mar-2025
Summary: Ms Z on behalf of her mother Mrs X, complained the Council delayed completing a financial assessment and then wrongly included a property in the assessment. resulting in no care home fees being paid and Mrs X given notice to leave care home. The Council failed to complete the financial assessment in a timely manner resulting in the care home giving Mrs X 28 days’ notice to leave the home. The Council should cover the full cost of the care home for the time Mrs X lived there.
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East Riding of Yorkshire Council (24 009 110)
Statement Upheld Alternative provision 27-Mar-2025
Summary: Miss X complained the Council failed to provide her child, Y, with suitable Education other than at School and the provision set out in their Education, Health and Care Plan. She also complained the Council delayed in making personal transport budget and free school meal payments. The Council delayed in issuing Y’s amended Plan causing Y to miss out on their special educational needs provision. It also delayed making transport and free school meals payments to Miss X. The Council has apologised and offered Miss X a payment to recognise the impact of these faults on Y. We are satisfied with the Council’s proposed remedy.
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Buckinghamshire Council (24 009 330)
Statement Upheld Assessment and care plan 27-Mar-2025
Summary: Mrs D complained about the Council’s actions in relation to her father, Mr J’s residential care. She says as a result he was in hospital for longer than he needed to be, has been in an unsuitable care home for over a year and has had to appeal to the court of protection. We found the Council delayed acting on Mr J’s request to move abroad, which caused him some uncertainty. The Council has agreed to apologise to remedy the distress caused.
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London Borough of Lewisham (24 009 406)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Ms X complained about the Council’s actions in relation to her child, Y’s, Education, Health and Care (EHC) Plan. The Council was at fault. It delayed issuing a draft amended EHC Plan following an annual review meeting and failed to issue a final amended EHC Plan. The Council has already apologised. The Council has agreed it will pay Ms X £200 to acknowledge the distress and frustration it caused her.