Decision search
Your search has 54734 results
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Royal Borough of Kensington & Chelsea (24 007 494)
Statement Upheld Homelessness 28-Mar-2025
Summary: Miss X complained that the Council failed to move her from her unsuitable temporary accommodation since December 2023. The Council was at fault for its failure to provide Miss X with suitable temporary accommodation and its poor communication with her. The Council was also at fault in how it dealt with Miss X’s review request and its complaint handling. These faults caused distress and uncertainty to Miss X, and she continues to live in unsuitable accommodation. The Council will take action to remedy the injustice caused.
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Alina Homecare Services Limited (24 008 748)
Statement Closed after initial enquiries Charging 28-Mar-2025
Summary: We will not investigate this complaint about privately arranged care at home. The complainant signed a contract for the care, which has clear terms about cancelling the care. Although the complainant could not give notice because of hospital admission, the fees are still payable for the notice period stated in the contract. It is unlikely the Ombudsman can add to the Care Provider’s investigation of the complaint or reach a different outcome.
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London Borough of Haringey (24 011 598)
Statement Not upheld Assessment and care plan 28-Mar-2025
Summary: Mrs X’s representatives complain about the Council’s actions in seeking a suitable care provider for Mrs X. They say this meant Mrs X was without the care she needed for longer than necessary. We find no fault with the Council’s actions.
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Statement Upheld Special educational needs 28-Mar-2025
Summary: Mrs X complained the Council failed to ensure her child (Y) received the specialist provision set out in their Education Health and Care (EHC) Plan. The Council failed to ensure Occupational Therapy (OT) and Speech and Language Therapy (SALT) provision was in place as outlined in Y’s EHC Plan for the 2023/2024 school year. This caused Mrs X distress, frustration and uncertainty and Y’s needs went unmet for longer than necessary. The Council should apologise and make a payment to recognise this.
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Herefordshire Council (24 012 326)
Statement Not upheld Safeguarding 28-Mar-2025
Summary: There is no fault in the way the Council conducted a safeguarding investigation into concerns raised about the safety and wellbeing of Mr Y in a residential care home.
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Telford & Wrekin Council (24 012 629)
Statement Not upheld Assessment and care plan 28-Mar-2025
Summary: Mr X complained about the Council’s decision to reduce his late mother in law’s care package. There was no fault in the way the Council reached its decision to reduce Mrs Y’s care package.
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Hertfordshire County Council (24 015 898)
Statement Upheld Special educational needs 28-Mar-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Statement Closed after initial enquiries Charging 28-Mar-2025
Summary: We will not investigate Ms X’s complaint the Council did not complete her mother’s financial assessment correctly. She says the Council did not consider information she provided and inappropriately included her late father’s estate. This is because there is insufficient evidence of fault.
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Luton Borough Council (23 016 706)
Statement Upheld Homelessness 28-Mar-2025
Summary: Ms X complained the Council failed to act when she was issued with an eviction notice from her privately rented accommodation. She also complained about the Council’s actions following her eviction. We found fault by the Council in its handling of Ms X’s case. The Council agreed to apologise to Ms X and make her payment in recognition of the financial losses she incurred, and the distress caused to her and her children.
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Nottinghamshire County Council (24 017 122)
Statement Closed after initial enquiries Other 28-Mar-2025
Summary: We will not investigate Mr X’s complaint that he has been accused of being racist. This is because a further investigation by this office could not add to the responses already provided via the Council’s previous investigation of the matter.